Ashley De Los Santos
Homestead,FL
Summary
Dynamic and dependable professional with a proven track record at Mejuri, excelling in customer service and teamwork. Recognized for enhancing guest satisfaction through effective communication and problem-solving skills. Adaptable in high-pressure environments, consistently delivering exceptional results while maintaining a friendly demeanor and attention to detail.
Overview
7
7
years of professional experience
Work History
Piercing Studio Lead
Mejuri
Miami, FL
05.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
Server
The Melting Pot Restaurants Inc.
Miami, FL
02.2020 - 03.2023
- Provided outstanding customer service in a high-pressure dining environment.
- Facilitated guest menu selections by providing comprehensive dish descriptions.
- Oversaw multiple tables to guarantee prompt service and enhance guest satisfaction.
- Facilitated collaboration with kitchen staff to streamline meal preparation and delivery processes.
- Executed transaction processing through point-of-sale system, ensuring order accuracy and operational efficiency.
- Managed customer inquiries and efficiently resolved issues to enhance service quality.
- Executed effective multitasking by overseeing multiple tables concurrently while ensuring high service quality.
- Delivered food and beverages efficiently while prioritizing customer satisfaction.
- Fostered strong relationships with loyal customers to enhance retention.
- Elevated customer satisfaction through proactive engagement and tailored service delivery.
- Delivered exceptional service during peak periods, ensuring meticulous attention to detail and strong guest rapport.
- Resolved customer complaints and concerns with professionalism, ensuring swift resolutions.
Intern in College Program
Walt Disney World Resort
Orlando, FL
06.2019 - 01.2020
- Assisted in daily operations to enhance guest experiences and maintain resort standards.
- Supported event planning by coordinating logistics and resources for guest activities.
- Engaged with guests to provide information, ensuring satisfaction and addressing inquiries promptly.
- Collaborated with team members to streamline processes, improving efficiency in service delivery.
- Adapted quickly to changing environments, demonstrating flexibility in a fast-paced setting.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Collaborated with team members to enhance service delivery standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Participated in training programs to enhance product knowledge and customer service skills.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Bachelor of Science - Psychology
University of Central Florida
Orlando, FL06.2021
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Attention to detail
Dependable and responsible
Excellent communication
Calm under pressure
Timeline
Piercing Studio Lead
Mejuri
05.2023 - Current
Server
The Melting Pot Restaurants Inc.
02.2020 - 03.2023
Intern in College Program
Walt Disney World Resort
06.2019 - 01.2020
Bachelor of Science - Psychology
University of Central Florida