Ashley Demos

• Optimized weekly and monthly schedule for multiple restaurants to align staffing with peak business hours, improving service efficiency and reducing wait times.
• Delivered a high-quality guest experience by leveraging in-depth knowledge of Ramen and Italian cuisine and anticipating customer expectations, contributing to increased guest satisfaction and repeat business.
• Produced detailed end-of-day operational reports, improving communication across shifts and supporting data-driven decision-making on inventory, staffing, and service improvements.
• Led and coached staff to consistently meet performance standards, resulting in improved team productivity and service consistency.
• Streamlined shift-to-shift communication, ensuring operational continuity and reducing service disruptions during transitions.
• Monitored and evaluated employee performance, recognizing top performers and implementing targeted coaching plans to improve underperformance.
• Conducted regular one-on-one performance reviews, setting measurable goals and fostering professional development, contributing to higher employee retention.
• Managed operations for a multi-unit location (one building, two restaurant concepts, and event space), ensuring brand consistency, operational efficiency, and strong overall performance across both venues.

• Directed large-scale operations across all concession locations, overseeing execution for a complex, high-volume environment serving thousands of guests per event.
• Managed and led a workforce of 1,500+ team members, including supervisors, vendors, and hawkers, ensuring alignment with operational goals, service standards, and compliance requirements.
• Partnered with external stakeholders, including third-party vendors and restaurant groups, to successfully integrate and manage concession operations within the bleacher section.
• Oversaw inventory management and supply chain coordination, ensuring product availability, minimizing shortages, and supporting revenue targets across all stands.
• Implemented and enforced sanitation, food safety, and alcohol compliance standards, reducing risk and ensuring adherence to regulatory requirements.
• Developed and delivered training programs for team members, including food safety, stand operations, and alcohol service, improving overall staff readiness and performance.
• Coordinated and executed catered events (season ticket holder events, private functions, and large group experiences), managing BEOs, logistics, staffing, and on-site delivery.
• Led payroll operations for 300+ vendors and hawkers, ensuring accurate and timely compensation while maintaining financial accountability.
• Established processes for inventory tracking and reporting by coordinating with supervisors, improving data accuracy and operational visibility.
• Managed customer experience resolution, including responding to fan service inquiries and overseeing refund processes to maintain high guest satisfaction.
• Developed operational task plans for non-event days, improving team productivity and ensuring readiness for upcoming events.
• Designed and implemented employee recognition initiatives (e.g., “RALLY” token program), increasing engagement and morale across the workforce.
• Organized ServSafe certification training during onboarding, ensuring compliance and elevating food safety knowledge across teams.
• Collaborated with catering teams on non-game day events, ensuring seamless cross-departmental execution and consistent service delivery.

Small Cheval - Wrigley Field Bleachers Location
• Supported end-to-end execution of a high-profile location launch in partnership with Hogsalt Restaurant Group, contributing to on-time project delivery and successful operational rollout.
• Led recruitment, onboarding, and training of team members, ensuring alignment with project timelines, operational standards, and safety protocols.
• Coordinated cross-functional tasks including menu execution, equipment readiness, and workflow processes to ensure seamless opening operations.
• Managed inventory planning and sales tracking, optimizing product availability and minimizing waste during high-volume service periods.

Winterland at Wrigley Field
• Played a key role in planning and executing a large-scale seasonal event, managing scheduling logistics and labor allocation for a team of 30+ staff.
• Developed and implemented menu strategies based on demand forecasting and event goals, contributing to revenue growth and enhanced guest engagement.
• Oversaw daily operational reporting, including sales performance and inventory tracking, to ensure accuracy, accountability, and continuous process improvement.
• Identified and resolved operational challenges in real time, maintaining project timelines and service quality standards.

Concerts at Wrigley Field
• Directed on-site operations for large-scale concert events, coordinating product procurement, inventory distribution, and field execution across multiple stakeholders.
• Managed project logistics from setup through breakdown, ensuring efficient execution, adherence to timelines, and post-event reconciliation.
• Collaborated with external partners, including Lakeshore Beverage, to execute branding, signage, and compliance requirements, ensuring alignment with sponsorship agreements and project deliverables.
• Streamlined breakdown and recovery processes, improving turnaround efficiency for subsequent events.

• Supported full-cycle talent acquisition, including candidate sourcing, application screening, interview coordination, and offer extension during high-volume hiring periods.
• Led coordination and execution of onboarding, orientation, and training programs for 1,000+ new hires, ensuring compliance with HR policies, safety standards, and role readiness requirements.
• Facilitated structured onboarding and group training sessions, covering workplace compliance, operational procedures, and job-specific skill development.
• Coordinated hiring logistics between HR and operations leadership to ensure timely staffing, efficient onboarding, and seamless workforce integration.
• Assisted with employee relations support by communicating HR policies, responding to employee inquiries, and escalating workplace issues as needed.
• Maintained accurate employee records, onboarding documentation, and HRIS data in compliance with company policies and labor regulations.
• Partnered with leadership teams to support workforce planning, staffing forecasts, and hiring demand alignment across multiple departments.
• Provided HR administrative support including scheduling, reporting, data entry, and internal communications to improve operational efficiency.