Ashley De Villers
PLANO
Summary
Highly motivated client services and operations professional with 8+ years of experience managing customer relationships, scheduling, administrative support, and business operations in fast-paced environments. Skilled in communication, multitasking, customer service, and problem-solving while maintaining a polished client experience. Experienced working independently and collaboratively to support operational efficiency, organization, and customer satisfaction.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Independent Business Owner & Client Services Profe
Rogue The Salon
Lewisville
07.2022 - Current
- Independently manage daily business operations including scheduling, client communication, payment processing, inventory management, and customer support.
- Coordinate appointment scheduling and maintain organized workflows in a fast-paced client-facing environment.
- Build and maintain long-term client relationships through personalized service, professionalism, and strong communication.
- Utilize social media and digital marketing strategies to maintain brand visibility and attract new clientele.
- Handle administrative responsibilities including records management, invoicing, and operational organization.
- Develop strong multitasking, problem-solving, and time management skills while operating an independently managed business.
Client Services & Operations Associate
David Ryan Salons
Flower Mound
01.2021 - 07.2022
- Delivered high-level customer service and personalized client experiences in a fast-paced luxury environment.
- Managed scheduling coordination, client communication, and service recommendations while maintaining operational efficiency.
- Built strong client relationships through professionalism, organization, and attention to detail.
- Collaborated within a team-oriented environment while balancing multiple priorities and maintaining client retention.
- Assisted in educating team members on color techniques, service consistency, and client experience standards.
Client Services & Operations Associate
Salon Dolce Vita
Edison
04.2018 - 01.2021
- Delivered personalized customer experiences while managing a high volume of appointments in a fast-paced environment.
- Coordinated scheduling, client communications, and daily operational support to maintain efficient workflow.
- Assisted with administrative tasks including appointment management, customer follow-up, and service coordination.
- Built long-term client relationships through professionalism, consistency, and attention to detail.
- Worked collaboratively within a team-focused environment centered on customer satisfaction and retention.
Customer Experience Associate
Supercuts
Iselin
12.2017 - 04.2018
- Provided customer support and appointment coordination in a high-volume service environment.
- Managed time-sensitive scheduling while maintaining strong communication and organizational skills.
- Supported daily operations by assisting with client flow, administrative tasks, and customer service needs.
- Delivered efficient, client-focused service while balancing multiple responsibilities throughout the day.
Client Support Associate
Redz Cuts
Millburn
05.2017 - 12.2017
- Supported daily operations and customer service responsibilities in a fast-paced client-facing environment.
- Assisted with appointment scheduling, customer communication, and front desk coordination.
- Maintained organized client records and scheduling workflows using booking and point-of-sale systems.
- Balanced administrative tasks with customer support while maintaining professionalism and adaptability.
- Contributed to a positive client experience by supporting operational organization and service standards.
Education
Cosmetology - Cosmetology
Salon Professional Academy
South Plainfield, NJ 10.2016 - 03.2017
Bernardsville High School
Bernardsville, NJCosmetology - Cosmetology
Somerset County Vocational And Technological High School
Bridgewater, NJ 09.2011 - 06.2014
Skills
- Client Relations
- Scheduling & Calendar Management
- Customer Service
- Administrative Support
- Appointment Coordination
- CRM & Scheduling Software
- Microsoft Office Suite
- Cash Handling & Payment Processing
- Inventory Management
- Written & Verbal Communication
- Problem Solving
- Time Management
Timeline
Independent Business Owner & Client Services Profe
Rogue The Salon
07.2022 - Current
Client Services & Operations Associate
David Ryan Salons
01.2021 - 07.2022
Client Services & Operations Associate
Salon Dolce Vita
04.2018 - 01.2021
Customer Experience Associate
Supercuts
12.2017 - 04.2018
Client Support Associate
Redz Cuts
05.2017 - 12.2017
Cosmetology - Cosmetology
Salon Professional Academy
10.2016 - 03.2017
Cosmetology - Cosmetology
Somerset County Vocational And Technological High School
09.2011 - 06.2014
Bernardsville High School