Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Diaz

201 Park Brook Ct Stafford,VA

Summary

Results-driven and customer-centric professional with a demonstrated history in administrative work, retail, and customer service. Proven expertise in front desk operations and sales. showcasing robust leadership and communication skills, with a commitment to delivering an unparalleled customer experience. Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.

Overview

5
5
years of professional experience

Work History

Sales Associate

CarMax
10400 Southpoint Parkway FREDERICKSBURG, VA
02.2025 - Current
  • Assisted customers in selecting products and providing recommendations.
  • Maintained a clean and welcoming store environment for shoppers.
  • Collaborated with team members to meet daily sales goals.
  • Handled customer inquiries and resolved issues promptly and effectively.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.

Reception Admin Assistant

Lawn Doctor
101 Juliad Ct Fredericksburg , VA
05.2024 - 09.2024
  • Managed scheduling and appointments for service technicians and customers.
  • Maintained accurate records of customer interactions and service requests.
  • Processed invoices and handled billing inquiries for clients.
  • Coordinated communication between clients and field staff for service updates.
  • Assisted in preparing marketing materials for local promotions and events.
  • Responded to customer inquiries via phone and email with professionalism.
  • Organized office supplies and maintained a clean, efficient workspace.

Shift Leader

Best Buy
2730 Price William Parkway Woodbridge, USA
06.2023 - 05.2024
  • Provide leadership and guidance to a team of associates fostering a positive work environment.
  • Orchestrate daily operations including team supervision, customer service, and precise inventory control.
  • Trained new employees on customer service standards and product knowledge.
  • Devise and implement strategic plans to optimize store performance, consistently surpassing sales targets.
  • Supervised team members during busy shifts to ensure efficient workflow.

Administrative Assistant

Visual Health Doctors of Optometry
14901 Potomac Town Place Woodbridge, USA
07.2021 - 04.2023
  • Managed front desk responsibilities, showcasing proficiency in appointment scheduling and validating patient insurance.
  • Leveraged in-depth product knowledge to assist customers in choosing eyewear and related products.
  • Upsold products to customers to achieve sales goals to gain revenue for the company.
  • Exceeded sales targets by an average of 20% each quarter by persuasively communicating product features and benefits.

Associate

Giant Whole Foods
5469 Mapledale Plaza Dale City, VA
08.2020 - 06.2021
  • Processed customer transactions with efficiency and precision, ensuring consistent accuracy.
  • Provided friendly and helpful customer service, addressing inquiries and resolving issues.
  • Collaborated seamlessly with team members to ensure a smooth and efficient workflow.

Education

High School Diploma -

NORTH STAFFORD HIGH SCHOOL
Stafford, VA
05-2022

Skills

  • Administrative work
  • Retail
  • Customer service
  • Front desk operations
  • Sales
  • Leadership
  • Communication
  • Customer experience
  • Customer relationship management
  • Time management
  • Attention to detail

Timeline

Sales Associate

CarMax
02.2025 - Current

Reception Admin Assistant

Lawn Doctor
05.2024 - 09.2024

Shift Leader

Best Buy
06.2023 - 05.2024

Administrative Assistant

Visual Health Doctors of Optometry
07.2021 - 04.2023

Associate

Giant Whole Foods
08.2020 - 06.2021

High School Diploma -

NORTH STAFFORD HIGH SCHOOL

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