Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Diehl

Belleville,IL

Summary

Results-driven professional with solid background in delivering impactful solutions. Proven track record in fostering team collaboration and adapting to changing needs. Known for reliability, strong analytical abilities, and excellent communication skills.

Overview

6
6
years of professional experience

Work History

Member Onboarding Associate

Alma
09.2021 - Current
  • Helping providers throughout our credentialing process
  • Handling Typeforms, AIP Credentialing Update forms, Provider profiles, Zendesk communication, etc. on a daily basis
  • Paying attention to detail and ensuring information is accurate
  • Enrolling providers with our network partners
  • Providing guidance and training to employees at all levels
  • Being available to my peers as trusted resource
  • Balancing multiple tasks daily while also meeting SLAs

Overpayment Recovery Specialist

Allsup, LLC
06.2020 - 09.2021
  • Educated claimants regarding their overpayment obligations
  • Answered over 40 incoming calls with questions about overpayment recovery, the overpayment calculation, our forms, SSR fee, and any additional questions
  • Collected an average of $14,000 of overpayment funds per day
  • Monitored the release of primary and dependent SSI benefits
  • Contacted banks to verify funds and initiate withdrawal

Licensed Insurance Producer

State Farm
04.2019 - 02.2020
  • Responded to follow up calls and leads
  • Cold calling
  • Develop referrals and market products
  • Obtained my Property and Casualty license
  • Analyzed customer needs and provided best options, upsold products and services.
  • Exceeded company sales goals for new policies.

Education

Bachelor of Science - Business Administration

Lindenwood University
Belleville, IL
05.2020

High School Diploma - undefined

Columbia High School
Columbia, IL
12.2012

Skills

  • Proficient in computer applications

  • Collaborative team member

  • Results-driven

  • Detail-oriented approach

  • Effective communication skills

  • Strategic solution development

  • Strong interpersonal skills

  • Exhibits composure in challenging situations

  • Effective task management

  • Timely and dependable

Timeline

Member Onboarding Associate

Alma
09.2021 - Current

Overpayment Recovery Specialist

Allsup, LLC
06.2020 - 09.2021

Licensed Insurance Producer

State Farm
04.2019 - 02.2020

High School Diploma - undefined

Columbia High School

Bachelor of Science - Business Administration

Lindenwood University

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