Ashley Dillard
Miami
Summary
Energetic Sales Representative with 10 years of B2B sales experience in-person and over the phone. Money- motivated with strong closing skills.
Knowledgeable Social Media Manager experienced in executing social media strategies across social platforms. Demonstrated time management and collaboration skills. Flexes easily with new information and branding changes to consistently exceed targets for engagement, acquisition and retention.
Overview
12
12
years of professional experience
Work History
GEC Educator
Lululemon
11.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Acknowledged, interacted and built relationships with clients to stimulate loyalty.
- Connected and engaged with customers to understand styling needs.
Social Media Manager
Ten15 Group
10.2022 - Current
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Analyzed and reported social media and online marketing campaign results.
- Suggested and implemented new features to develop brand awareness.
- Developed relationships with influencers to grow reach of company and create wider visibility.
Inbound Sales Representative
Cox Communications
05.2017 - 03.2023
- Tournament of Champion winner of 2017
- Winner Circle Winner 2018
- Consistently overexcited quota month over month
- Top 15% in scorecard metrics
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Documented details of calls and customer interactions.
- Performed work in compliance with established regulations, policies and standard operating procedures.
Sales Representative/ Sales Leader
T-Mobile
12.2011 - 05.2017
- Ranked number 7 out of 60 in 2014
- S Winner's Circle winner in 2014 and 2015
- Selected to be a part of the CDP for my sales pitch that was implemented around Las Vegas in 2015
- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries., Consistently hit and exceeded sales goals by 10%.
Education
Bachelor of Science - Criminal Justice
University of Las Vegas Nevada
Las Vegas, NV06.2016
Skills
- Fluent in spanish
- Exceptional communication skills
- Quick learner
- Strong client relations Strategic sales Knowledge Goal-oriented
- Exceptional Workflow Management
- Excellent Time Management Strong Problem Solver
- Active Listening Skills
- Types 68 WPM Efficient Multi-Tasker
- Identified and qualified all customer needs and developed sales strategies, negotiated and closed profitable projects with an 95% success rate
Languages
Spanish
Native or Bilingual
Timeline
GEC Educator
Lululemon
11.2022 - Current
Social Media Manager
Ten15 Group
10.2022 - Current
Inbound Sales Representative
Cox Communications
05.2017 - 03.2023
Sales Representative/ Sales Leader
T-Mobile
12.2011 - 05.2017
Bachelor of Science - Criminal Justice
University of Las Vegas Nevada