ASHLEY DONAHUE
Royal Oak,MI
Summary
Creative and customer-focused professional with experience in visual arts, theater, and customer service. Skilled in communication, collaboration, problem-solving, and building positive relationships with diverse groups of people. Brings a strong work ethic, adaptability, and attention to detail gained through both creative pursuits and hands-on customer-facing roles.
Overview
6
6
years of professional experience
Work History
Shift Leader
The Office Coffee Shop
Royal Oak, MI
12.2022 - 03.2026
- Operated cash registers and handled cash and card transactions.
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner.
- Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience.
- Provided exceptional customer service by anticipating customer needs before they arise.
Theatre Performer
StageCrafters
Royal Oak, MI
08.2024 - 12.2024
- Delivered compelling performances in various theatrical productions, engaging diverse audiences effectively.
- Collaborated with directors and production teams to refine character interpretations and enhance storytelling elements.
- Adapted quickly to changing scripts and director feedback, ensuring seamless rehearsal processes and performance.
Administrative Assistant
Zeoli Group
Royal Oak, MI
05.2022 - 11.2022
- Maintained files and filing, keeping sensitive information confidential.
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
- Compiled and entered data into various databases to ensure accuracy and completeness.
- Served as primary point of contact for facilitating operational and administrative inquiries.
Shift Leader
The Proving Grounds
Royal Oak, MI
05.2021 - 05.2022
- Trained new employees in job duties, safety procedures, and company policies.
- Managed store closing and opening procedures to ensure safety and security.
- Assisted customers with inquiries, orders and complaints in a timely manner.
- Monitored team performance to ensure quality standards were met.
Shift Leader
Biggby Coffee
Madison Heights, MI
04.2020 - 04.2021
- Trained new employees in job duties, safety procedures, and company policies.
- Resolved customer complaints promptly and professionally.
- Provided excellent customer service and developed strong relationships with customers.
- Compiled and balanced cash receipts at end of day and shift.
Education
Visual Arts
Oakland Community College
Royal Oak, MIVisual Arts
Ramapo College of New Jersey
Mahwah, NJ, USSkills
- Flexible schedule
- POS system operation
- Customer service management
- Team collaboration and leadership
- Sales and upselling
- Strong verbal and written communication
- Client support
- Complaint resolution
- Quality control assurance
- Problem-solving
- Digital illustration
- Acrylic painting
Timeline
Theatre Performer
StageCrafters
08.2024 - 12.2024
Shift Leader
The Office Coffee Shop
12.2022 - 03.2026
Administrative Assistant
Zeoli Group
05.2022 - 11.2022
Shift Leader
The Proving Grounds
05.2021 - 05.2022
Shift Leader
Biggby Coffee
04.2020 - 04.2021
Visual Arts
Oakland Community College
Visual Arts
Ramapo College of New Jersey