Summary
Overview
Work History
Education
Skills
Timeline
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ASHLEY DONAHUE

Royal Oak,MI

Summary

Creative and customer-focused professional with experience in visual arts, theater, and customer service. Skilled in communication, collaboration, problem-solving, and building positive relationships with diverse groups of people. Brings a strong work ethic, adaptability, and attention to detail gained through both creative pursuits and hands-on customer-facing roles.

Overview

6
6
years of professional experience

Work History

Shift Leader

The Office Coffee Shop
Royal Oak, MI
12.2022 - 03.2026
  • Operated cash registers and handled cash and card transactions.
  • Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
  • Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner.
  • Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience.
  • Provided exceptional customer service by anticipating customer needs before they arise.

Theatre Performer

StageCrafters
Royal Oak, MI
08.2024 - 12.2024
  • Delivered compelling performances in various theatrical productions, engaging diverse audiences effectively.
  • Collaborated with directors and production teams to refine character interpretations and enhance storytelling elements.
  • Adapted quickly to changing scripts and director feedback, ensuring seamless rehearsal processes and performance.

Administrative Assistant

Zeoli Group
Royal Oak, MI
05.2022 - 11.2022
  • Maintained files and filing, keeping sensitive information confidential.
  • Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
  • Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
  • Compiled and entered data into various databases to ensure accuracy and completeness.
  • Served as primary point of contact for facilitating operational and administrative inquiries.

Shift Leader

The Proving Grounds
Royal Oak, MI
05.2021 - 05.2022
  • Trained new employees in job duties, safety procedures, and company policies.
  • Managed store closing and opening procedures to ensure safety and security.
  • Assisted customers with inquiries, orders and complaints in a timely manner.
  • Monitored team performance to ensure quality standards were met.

Shift Leader

Biggby Coffee
Madison Heights, MI
04.2020 - 04.2021
  • Trained new employees in job duties, safety procedures, and company policies.
  • Resolved customer complaints promptly and professionally.
  • Provided excellent customer service and developed strong relationships with customers.
  • Compiled and balanced cash receipts at end of day and shift.

Education

Visual Arts

Oakland Community College
Royal Oak, MI

Visual Arts

Ramapo College of New Jersey
Mahwah, NJ, US

Skills

  • Flexible schedule
  • POS system operation
  • Customer service management
  • Team collaboration and leadership
  • Sales and upselling
  • Strong verbal and written communication
  • Client support
  • Complaint resolution
  • Quality control assurance
  • Problem-solving
  • Digital illustration
  • Acrylic painting

Timeline

Theatre Performer

StageCrafters
08.2024 - 12.2024

Shift Leader

The Office Coffee Shop
12.2022 - 03.2026

Administrative Assistant

Zeoli Group
05.2022 - 11.2022

Shift Leader

The Proving Grounds
05.2021 - 05.2022

Shift Leader

Biggby Coffee
04.2020 - 04.2021

Visual Arts

Oakland Community College

Visual Arts

Ramapo College of New Jersey