Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Doris

Martinsburg,WV

Summary

Dynamic professional with a proven track record at Amazon HMD3, excelling in quality control, time management, and leadership. Achieved a remarkable increase in CPH goals through team building, and coaching during time as lead in Sort. Recognized for superior customer service skills in fast-paced environments, demonstrating a commitment to safety compliance and operational efficiency.

Overview

17
17
years of professional experience

Work History

Tier 1 Associate/ ICQA/ Oubound P.A. Backup

Amazon HMD3
Hagerstown, MD
09.2023 - Current
  • ICQA associate (Jan 2025-present)/ Oubound PA Backup (Mar. 2024-present)/ P.T.E. Lead (Jul. 2024-Jan. 2025)/ Safety (Nov 2025- present)/ Learning Ambassador (Dec. 2024- Dec. 2025)
  • Monitored process performances to ensure compliance with established standards.
  • Increased the expected CPH goals (from 170 CPH to 350 CPH) in P.T.E. for all shifts at HDM3 through positive coaching and emphasis on teamwork.
  • Filled role as Outbound P.A during transition for 2 months. Consistently achieving (and exceeding CPH and volume goals by 17%) during that 2-month time frame.
  • Showed dedication to Operations as a whole by filling in as Outbound P.A. on multiple BHN shifts while working overtime.

Waitress/ Bartender

Greene Turtle
Padadena , MD
02.2013 - 09.2023
  • One of the few employees to receive a 99% rating on a secret shopper survey showcasing superior hospitality skills and customer obsession.
  • Excelled in fast paced environment, efficiently multi-tasking during peak hours. Consistently meeting customer needs and maintaining composure under pressure.

Manager

Hollywood Tans Salon
Pasadena, MD
04.2008 - 02.2013
  • Developed weekly staffing schedules, ensuring optimal coverage and operational efficiency.
  • Resolved billing and membership issues.
  • Handled customer complaints.
  • Took the initiative to learn how to perform maintenance on tanning beds to cut costs and alleviate the workload from the regional manager.

Education

High School Diploma -

Northeast High School
Pasadena, MD
05-2004

Some College (No Degree) - General Studies

Anne Arundel Community College
Arnold, MD

Skills

  • Problem Solve and Quality Control
  • Demonstrates efficiency in Pick, Palletize, Stow, IDRT, Audit, and waterspider roles
  • Highly professional and ethically sound
  • Team building
  • Staff training
  • Safety compliance
  • Innovative
  • Customer Obsession

Timeline

Tier 1 Associate/ ICQA/ Oubound P.A. Backup

Amazon HMD3
09.2023 - Current

Waitress/ Bartender

Greene Turtle
02.2013 - 09.2023

Manager

Hollywood Tans Salon
04.2008 - 02.2013

High School Diploma -

Northeast High School

Some College (No Degree) - General Studies

Anne Arundel Community College

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Ashley Doris