Ashley Douglas
Osceola,Arkansas
Summary
Mental health professional with demonstrated expertise in coordinating comprehensive care and support services. Strong focus on team collaboration, ensuring adaptability to changing needs while maintaining commitment to achieving impactful results. Skilled in crisis intervention, case management, and therapeutic communication. Known for reliability and fostering supportive environment for both clients and colleagues.
Overview
14
14
years of professional experience
Work History
Mental Health Coordinator
Mississippi County
Osceola AR
09.2023 - Current
- Coordinated mental health services for diverse populations, ensuring accessibility and compliance with regulations.
- Developed and implemented training programs for staff on best practices in mental health care delivery.
- Facilitated communication between clients and service providers to enhance care coordination and treatment outcomes.
- Managed case documentation and reporting processes to maintain accuracy and confidentiality standards.
Juvenile Probation Officer
Mississippi County Juvenile Department
Osceola, AR
11.2020 - 09.2023
- Conducted assessments to determine youth rehabilitation needs and develop individualized treatment plans.
- Monitored compliance with court orders, ensuring adherence to probation guidelines and requirements.
- Coordinated with community resources to support youth in accessing educational and counseling services.
- Implemented intervention strategies aimed at reducing recidivism among juvenile offenders.
Personal Care Aide
ELITE SENIOR CARE
Osceola, AR
10.2016 - Current
- Administer bedside or personal care, such as ambulation or personal hygiene assistance.
- Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.
- Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.
- Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles.
- Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists.
- Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals.
- Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle.
- Instructor advise clients on issues such as household cleanliness, utilities, hygiene, nutrition, or infant care.
- Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services.
- Provide clients with communication assistance, typing their correspondence or obtaining information for them.
Child Care Center Teacher
MISSISSIPPI COUNTY CHILD DEVELOPMENT CENTER
Osceola, AR
03.2016 - 10.2016
- Provide extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities.
- Discuss assigned duties with classroom teachers to coordinate instructional efforts.
- Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips.
- Observe students' performance, and record relevant data to assess progress.
- Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage.
- Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations.
- Distribute teaching materials such as textbooks, workbooks, papers, and pencils to students.
- Attend staff meetings and serve on committees, as required.
- Laminate teaching materials to increase their durability under repeated use.
Certified Account Representative
RENT ONE
Osceola, AR
04.2014 - 03.2016
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Advise customers of necessary actions and strategies for debt repayment.
- Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
- Locate and monitor overdue accounts, using computers and a variety of automated systems.
- Answer customer questions regarding problems with their accounts.
- Record information about financial status of customers and status of collection efforts.
- Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
Administrative Assistant
MISSISSIPPI COUNTY CHILD DEVELOPMENT CENTER
Osceola, AR
08.2012 - 01.2014
- Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
- Make copies of correspondence or other printed material.
- Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
- Order and dispense supplies.
- Establish work procedures or schedules and keep track of the daily work of clerical staff.
- Coordinate conferences and meetings.
Education
School Diploma - High
Osceola High School
Osceola, AR05-2005
Skills
- - MS Word- Excel- Powerpoint- Outlook- Typing skills-80 wpm- Great spelling and grammar skills- Great communication skills- Organizational and planning skills- Data collection and management
Timeline
Mental Health Coordinator
Mississippi County
09.2023 - Current
Juvenile Probation Officer
Mississippi County Juvenile Department
11.2020 - 09.2023
Personal Care Aide
ELITE SENIOR CARE
10.2016 - Current
Child Care Center Teacher
MISSISSIPPI COUNTY CHILD DEVELOPMENT CENTER
03.2016 - 10.2016
Certified Account Representative
RENT ONE
04.2014 - 03.2016
Administrative Assistant
MISSISSIPPI COUNTY CHILD DEVELOPMENT CENTER
08.2012 - 01.2014
School Diploma - High
Osceola High School