Ashley Drinkwater
Peabody ,MA
Summary
Proficient and caring Nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
3
3
years of professional experience
Work History
Certified Nursing Assistant
Beverly Hospital
06.2023 - Current
- Provided assistance to nursing staff.
- Maintained patient stability by checking vital signs.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Customer Service Coordinator
Innovive Health
03.2021 - Current
- Answering incoming calls and handling them accordingly.
- Maintaining patient, employee, and agency confidentiality in all aspects of the job.
- Updates assignments for direct care employees to assure safe and effective coverage for patient needs
- Interacts with patients, staff, and the public in a fast-paced environment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
Education
Associate of Science - Nursing
North Shore Community College
Danvers, MA05.2024
Skills
- BLS Certified - American Heart Association - June 2022
- Dementia CARES Training - May 2022
- Eligible for Massachusetts NCLEX-RN - June 2024
Clinical Learning
- Ledgewood Rehabilitation, Beverly, MA - Long Term Care
- Salem Hospital, Salem, MA - Med/Surg
- Beverly Hospital, Beverly, MA - Maternity & Med/Surg/Orthopedics
- Encompass Health, Woburn, MA - Acute Rehab/Med/Surg & Leadership
- Bayridge Hospital, Lynn, MA - Mental Health
- Life Care, Lynn, MA - Skilled Nursing & Fundamentals
Timeline
Certified Nursing Assistant
Beverly Hospital
06.2023 - Current
Customer Service Coordinator
Innovive Health
03.2021 - Current
Associate of Science - Nursing
North Shore Community College