Ashley D. Tennant
Littleton,CO
Summary
Results-driven Executive Office and Operations professional with extensive experience in managing high-risk, high-visibility escalations within regulated financial services environments. Expertise in regulatory compliance, systemic analysis, and emotional intelligence facilitates the resolution of complex issues while effectively mitigating risk and enhancing operational processes. Recognized as a trusted partner to cross-functional stakeholders and senior leadership, dedicated to safeguarding organizational integrity and fostering client trust. Proven ability to navigate challenges and drive strategic initiatives that align with business objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Executive Office Specialist
Robinhood Markets
01.2021 - Current
- Executed precise analysis and crafted defensible written responses for complex, high-risk executive escalations and regulatory inquiries.
- Facilitated root cause investigations in collaboration with compliance and risk teams to strengthen operational integrity across brokerage functions.
- Analyzed and addressed systemic issues through cross-functional collaboration to ensure sustainable improvements.
- Conducted trend analysis on escalations to identify control deficiencies and recommend policy enhancements.
- Recognized for maintaining regulatory compliance and demonstrating professionalism in navigating sensitive client issues to uphold client trust.
- Designed and implemented regulatory communication strategies to facilitate adherence to compliance requirements.
- Authored detailed training documentation focused on compliance protocols to facilitate effective education for cross-functional teams.
- Engaged with compliance and risk teams to effectively coordinate and address regulatory inquiries.
Team Member
Whole Foods Market
Littleton, CO
01.2020 - 01.2021
- Managed inventory control and merchandising execution in a high-volume retail environment.
- Analyzed purchasing trends to optimize stock levels and reduce waste.
- Designed non-planogram displays to improve sales performance and customer engagement.
- Conducted regular inventory audits to maintain stock integrity and minimize discrepancies.
- Collaborated with team members to enhance customer service processes and streamline workflows.
Apple Expert
Apple
01.2019 - 01.2020
- Delivered end-to-end technical and product solutions for customers in a fast-paced environment.
- Troubleshot hardware and software issues with a consultative, education-focused approach.
- Consistently ranked top performer in sales and customer satisfaction metrics.
- Maintained inventory accuracy and operational compliance standards.
- Assisted in training new team members on Apple products and customer interaction best practices.
- Provided personalized customer support through in-depth product knowledge and troubleshooting techniques.
Team Leader & Barista
Starbucks
Overland Park, KS
01.2019 - 2020
- Led café floor operations and supported training of new team members.
- Resolved employee and customer concerns with professionalism and efficiency.
- Recognized as Barista of the Quarter for performance and leadership.
- Monitor compliance with health and safety regulations during all customer interactions.
- Coordinate daily team schedules and workload distribution to optimize operational efficiency.
Education
CIS / IT Applications -
Johnson County Community College
01-2020
Liberal Arts & Sciences - Sports Medicine
Wichita State University
01-2017
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Goal setting
- Relationship building
Accomplishments
- Awarded 1st Place, Operation Base Jump Leadership Pipeline (H1 2026)
- Selected as Mentor, Executive Office Pipeline Program; Completed Program
- Completed Sisterhood Mentorship Program
- Series 4 License Candidate (Exam Scheduled within 30 Days)
- Vulnerable Investor Subject Matter Expert (SME)
- Hoodie Helper, November–December 2025
- Q3 2025 Super Hoodie Award Recipient
- Contributed to Winning Arbitration Team (H1 2026)
- Recognized for Outstanding Performance with Multiple Spot Bonuses
Certification
- Series 7
- Series 9
- Series 10
- Series 24
- Series 3
- Series 66
Other Activities
Active Licenses: Series 7 Series 9/10 Series 24 Series 3 Series 66
Timeline
Executive Office Specialist
Robinhood Markets
01.2021 - Current
Team Member
Whole Foods Market
01.2020 - 01.2021
Apple Expert
Apple
01.2019 - 01.2020
Team Leader & Barista
Starbucks
01.2019 - 2020
Liberal Arts & Sciences - Sports Medicine
Wichita State University
CIS / IT Applications -
Johnson County Community College