ASHLEY DUNBAR
Columbia,United States
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
6
6
years of professional experience
Work History
Beauty Advisor/Task Associate
Ulta Beauty
06.2024 - Current
- Educated customers on products and service offerings.
- Designed and set up advertising signs and displays of merchandise on shelves and counters to attract customers and promote sales.
- Placed special orders, submitted online orders, or contacted other stores to find desired items.
- Developed an extensive knowledge of beauty products, including ingredients, benefits, and usage instructions.
Customer Service Team Member
Michaels Arts and Crafts
03.2024 - Current
- Achieved high ranking numbers in customer rewards and credit card sign ups.
- Provided comprehensive training to new team members, ensuring they were equipped to offer top-notch customer support from day one.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained up-to-date knowledge of product and service changes.
After School Mentor
Wings For Kids
10.2023 - 05.2024
- Partnered with a Title 1 school (Crossroads Intermediate School) taking the initiative to teach sixth-grade youth the importance of social emotional learning
- Played game-based activities to aid in teaching youth weekly social-emotional learning objectives
- Facilitated activities that increased group cohesion and promoted open discussion
- Established/maintained positive mentoring relationships with afterschool program participants.
- Fostered an environment of respect by modeling appropriate behaviors for students.
Cashier/Front House staff
East Bay Deli
09.2023 - 03.2024
- Gained experience preparing and serving a variety of food to customers in a fast-paced environment
- Assisted customers with menu selections and answered questions regarding ingredients and preparation methods
- Demonstrated excellent customer service skills, resolving customer issues in a professional and timely manner.
Sales Lead + Key-holder
American Eagle Outfitters
10.2021 - 07.2023
- Achieved high-ranking sales conversion and sales comp as one of the leading managers
- Monitored individual and team sales performance, addressing issues proactively
- Set and met monthly/weekly sales goals, contributing to team success
- Trained new sales team members; collaborated with merch team to optimize sales and engage customers
- Handled customer issues with attentiveness and positivity.
- Watched for and recognized security risks and thefts.
Summer Camp Counselor
Richland County Recreation Commission
07.2019 - 08.2022
- Maintained camp schedule and program records, including incident reports and attendance
- Developed leadership skills in a dynamic and fast-paced environment.
- Conducted first aid procedures to handle camper injuries and illnesses.
- Established positive relationships with campers by providing support and encouragement.
- Consistently encouraged creativity among campers during arts and crafts projects.
- Adapted activities based on age level or ability level of each camper.
Library Assistant
Kimbel Library
01.2019 - 12.2020
- Maintained a 93% customer satisfaction rate as an online chat representative
- Assisted in cataloging, digitalization of books, and special projects
- Organized library materials through sorting, shelving, and database maintenance
- Provided multi-channel customer support: phone calls, in-person assistance, online chat
- Managed fines payment process.
- Developed promotional materials such as brochures or flyers about upcoming events.
Education
Associates Degree - Studio Art
Coastal Carolina University
Conway, SC12.2020
High School Diploma -
A.C Flora High School
Columbia, SC06.2018
Skills
- Adobe Creative Cloud
- Microsoft Office
- Customer Engagement
- Sale Optimization
- Time Management
- Leadership & Mentoring
- Flexibility
- Data Entry
- Appointment Scheduling
- Team Collaboration
Timeline
Beauty Advisor/Task Associate
Ulta Beauty
06.2024 - Current
Customer Service Team Member
Michaels Arts and Crafts
03.2024 - Current
After School Mentor
Wings For Kids
10.2023 - 05.2024
Cashier/Front House staff
East Bay Deli
09.2023 - 03.2024
Sales Lead + Key-holder
American Eagle Outfitters
10.2021 - 07.2023
Summer Camp Counselor
Richland County Recreation Commission
07.2019 - 08.2022
Library Assistant
Kimbel Library
01.2019 - 12.2020
Associates Degree - Studio Art
Coastal Carolina University
High School Diploma -
A.C Flora High School