Ashley Dupree
San Antonio,Texas
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
2024
2024
years of professional experience
Work History
Server
IHOP
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Manager
Chic-Fil-A
04.2018 - 06.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Management
Burger King
01.2012 - 04.2018
- Mentored junior team members on effective project management techniques specific to the field of environmental management.
- Assisted in recruitment, orientation and ongoing management.
- Maintained and updated influencer relationship management workflow.
- Completed daily logs for management review.
- Improved store efficiency by streamlining inventory management processes.
Education
High School Diploma - Basic
MacArthur
San Antonio, TX05.2009
Timeline
Manager
Chic-Fil-A
04.2018 - 06.2023
Management
Burger King
01.2012 - 04.2018
Server
IHOP
High School Diploma - Basic
MacArthur
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