Ashley Earnest
Mount Pleasant,Michigan
Summary
Experienced Body Shop Manager and lead Estimator with 10 years of successful leadership, team productivity, profitability, and operational efficiency. Collaborates effectively with vendors and insurance agencies to implement cost-saving initiatives for improved bottom-line results. Skilled at engaging and communicating with diverse clientele and business partners at all levels to drive sustainable growth and long-term customer retention.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Body Shop Manager
Betten Baker of Alma
05.2021 - 04.2022
- Developed business through insurance adjusters, customers, and other parties to assure an adequate sales volume
- Provided department operating profits in accordance to dealership and cooperate established goals
- Maintained customer satisfaction while controlling business expenses
- Checked the quality of completed work to ensure ample service repairs and minimal comebacks
- Established and maintained good working relationships with both insurance adjusters and customers to encourage repeat business.
Body Shop Estimator
Labadie Auto Company
04.2020 - 10.2020
- Determined estimates on vehicle damage and repairs through comparison and evaluation of different methodologies
- Reviewed facts of matter and ensured all claims features only related damage
- Counseled customers on repair plans and worked with them on cost plans of up-sell items.
Body Shop Manager/ Collision Estimator
Gondeks Body and Frame
08.2018 - 01.2020
- Corresponded with insurance companies regarding items of repair
- Managed direct repair process from beginning to end
- Inspected vehicles and wrote estimates, along with documentation of claim related information
- Ordered and kept updates on each part for each claim
- Provided excellent communication with employees and customers.
Estimator
Serra Traverse City
01.2017 - 01.2018
- Identified auto damage and set clear expectations on timeline for repairs and outcomes
- Transactional estimates with all insurance companies
- CDK DMS competency
- Ordered parts and maintained overseen claims while updating customers to ensure on-time completion.
Education
Michigan Insurance Claims Adjustor
Adjusterpro
Online04-2024
Auto Estimatics - Auto Estimating
Vale Training Solutions
Dallas, TX12-2017
Associate of Applied Science - Business Administration
Ivy Tech Community College of Indiana
Indianapolis, IN01-2016
High School Diploma -
Marion High School
Marion, MI05-2005
Skills
- Collision repair
- Repair Orders
- Collision Estimates
- Repair Pro
- Communication between customers and insurance Companies
- Delivered completed vehicle to customer/vehicle owner
- Analyze and write reports
- Exceptional ability to work independently
Certification
- Multi-Line Insurance Adjuster with workers Compensation, Texas, 12/01/17, present
- Independent Insurance Adjuster with Workers Compensation, Michigan, 12/01/17, present
- Unitized Structural Repair, Michigan
- Vale Training Solutions - Dallas, TX
- Auto Estimatic Course
Timeline
Body Shop Manager
Betten Baker of Alma
05.2021 - 04.2022
Body Shop Estimator
Labadie Auto Company
04.2020 - 10.2020
Body Shop Manager/ Collision Estimator
Gondeks Body and Frame
08.2018 - 01.2020
Estimator
Serra Traverse City
01.2017 - 01.2018
Michigan Insurance Claims Adjustor
Adjusterpro
Auto Estimatics - Auto Estimating
Vale Training Solutions
Associate of Applied Science - Business Administration
Ivy Tech Community College of Indiana
High School Diploma -
Marion High School
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