Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sharae Sanchez

Brockton,MA

Summary

Dynamic professional with over 20 years of proven success in the automotive and insurance industries, specializing in leveraging emotional intelligence and a commitment to diversity and inclusion to cultivate high-performing teams that achieve exceptional results. Expertise in leading body shop operations, enhancing team productivity, and driving organizational profitability through effective leadership and strategic project management. Strong collaboration with vendors and insurance carriers has resulted in significant cost-saving initiatives, while exceptional communication skills facilitate engagement across all levels of the client base and the business. Professional automotive industry leader with extensive background in managing operations and driving performance improvements. Recognized for fostering collaborative environments and consistently achieving targets. Expertise in repair process optimization and customer service.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Auto Body Shop Manager/ Senior Network Appraiser

Auto Shine Auto Body
09.2024 - Current
  • Provided exceptional customer service through transparent communication about repair timelines, costs, and expectations throughout the entire process.
  • Enhanced shop efficiency by streamlining repair processes and allocating tasks effectively.
  • Established rigorous quality control standards to ensure consistent delivery of high-quality repairs for all customers.
  • Boosted employee morale by fostering a positive work environment and encouraging professional development opportunities.
  • Expanded service offerings to include specialized repairs, attracting a wider range of clientele and increasing revenue streams.
  • Coordinated ongoing staff training sessions to keep technicians updated on the latest industry advancements, tools, and techniques.
  • Reduced average repair time with thorough monitoring of workflow and technician performance.
  • Developed strong relationships with insurance companies to facilitate seamless claims processing for customers.
  • Improved customer satisfaction by implementing new communication methods between technicians and clients.
  • Prepared work orders by describing repair and replacement services required, obtaining approval signatures, and entering orders into work management system.
  • Supervised and managed shop operations and tasks.
  • Developed estimates by costing parts, supplies and labor and calculating customers' payments.
  • Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
  • Examined damaged vehicles to determine degree of structural and mechanical damage.
  • Coordinated and supervised 10 shop and field service technicians and assigned tasks and work orders.

Senior Field Auto Damage Appraiser

Liberty Mutual Insurance
01.2017 - 09.2024
  • Senior auto field appraisers in the Suffolk & Norfolk counties. Manage activities, operations, and performances to obtain favorable results with core responsibility to resolve claims for our valued customers.
  • Circle of Excellence winner 2019
  • Provide coaching and feedback to develop and mentor teammates & other employees
  • Using multiple software systems and claims best practices, you will prepare itemized appraisals indicating costs of parts, materials and labor necessary to restore damaged vehicles to their pre-damage condition.
  • Drive quality improvements, resulting in 0.9% healthier Overwrite performance while maintaining exceeding production ratings
  • Completed auto body shop, independent re-inspections, and supplements as warranted to verify damage or confirm repairs are completed.
  • Collaborate with other business units, Dispatch, QI liaison, and CCC1, to maintain and improve process workflows
  • Created Share-a-day and roadmap forms for New Employee onboarding
  • Provided technical advice on vehicle repair, parts costs, garage expertise and opinions on specific damages.
  • Resolved disagreements and negotiate with auto body shops, Independent Adjusters, claimants and policyholders and assist claims management in the resolution of complaints and evaluate claims for potential fraud or subrogation.
  • Home & Auto Appraisal Bureau Inc Boston, MA
  • Senior Auto Damage Appraiser November 2008- October 2017
  • Quickly promoted from ADA on to Senior appraiser, assisted with Appraiser and Claim Representative New Hire Training, and helped claims personnel with SIU claims while shaping the in-house appraisal process during it’s beginning days
  • Oversaw office operations, employees, and managed accounts payable and receivable. Condensed Vehicle check-in, repair process, and payments workflows, prepared customer appraisals, and handled negotiating original and supplemental appraisals.
  • Prepared on-site and in-house itemized appraisals for repairable and Total loss vehicles
  • Responsible for all opening & closing procedures for drive in locations in Suffolk, Norfolk and Middlesex counties.
  • Thrive d in a lean environment, which identifies issues quicker and reduces rework and waste
  • Conducted all insurance agents pre-inspection photos.
  • Provide coaching and feedback to develop and mentor teammates & other employees
  • Followed up with the insured individuals conducting reinspections based on insurance guidelines Inspected & processed claims 1st and 3rd party at places of residences and shop
  • Increased consistency in appraisals by standardizing methodologies used across the team, leading to more accurate evaluations overall.

Reinspector

Liberty Mutual Group
02.2022 - 07.2023
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing claims for accuracy and quality.
  • Optimized portfolio performance through diligent monitoring of market trends, identifying growth opportunities and areas for improvement.
  • Supported senior analysts in developing comprehensive financial models for accurate forecasting and strategic planning purposes.
  • Enhanced risk management by conducting thorough analyses of reinsurance programs and assessing potential exposures.
  • Assisted in maintaining regulatory compliance by keeping up-to-date with industry standards and incorporating relevant changes into company policies and procedures.
  • Reported repeated issues to unit managers and quality improvement team and other departments, collaborating to identify issue roots and rectify problems.
  • Skilled at working independently and collaboratively in a team environment.

Auto Damage Appraiser

Allstate Insurance Company
10.2015 - 10.2017
  • Evaluates and appraises moderately complex to complex 1st and 3rd party auto damage losses in accordance with the terms and conditions of the contract, corporate guidelines and insurance laws and regulations of the state
  • Used systems CCC/One estimating system and total loss experience
  • Operated drive in claims center in Norfolk county for customers daily including all daily operations & processing drive in claims
  • Followed up with the insured individuals conducting reinspections based on insurance guidelines Inspected & processed claims 1st and 3rd party at places of residences and shop daily .
  • Acquired and applied knowledge of P&C insurance industry products & services and claim appraisal process and procedures.
  • Advised clients on plans for repairs, possible value of salvage parts and appropriate mechanics for repairs needed.

Education

Certificate - Motor Vehicle Damage Appraiser

Northeastern University
Boston, MA
09.2006

High School -

Dorchester High School
Boston, MA
06.2000

Skills

  • Auto Physical Damage Claims
  • Continuous Improvement
  • Productivity & Performance Improvement
  • Problem Solving
  • Vehicle diagnostics
  • Collision repair
  • Expert estimator
  • Training and coaching
  • Workflow coordination
  • CCCone and Mitchell expertise
  • Collision estimating
  • Customer service
  • Problem-solving

Certification

  • Auto Damage Appraiser’s and Adjuster License in MA, CT, FL, RI and several other states
  • I-CAR Platinum Certification Pro Level II

Timeline

Auto Body Shop Manager/ Senior Network Appraiser

Auto Shine Auto Body
09.2024 - Current

Reinspector

Liberty Mutual Group
02.2022 - 07.2023

Senior Field Auto Damage Appraiser

Liberty Mutual Insurance
01.2017 - 09.2024

Auto Damage Appraiser

Allstate Insurance Company
10.2015 - 10.2017

Certificate - Motor Vehicle Damage Appraiser

Northeastern University

High School -

Dorchester High School

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