Cara Carpenter
Gastonia,NC
Summary
I am a well established, detailed-oriented senior level 3 auto and property appraiser professional with 30 plus years of experience and demonstrated knowledge of the Insurance claims process, highly motivated individual, reliable with strong decision making, negotiation, communication skills and very compassionate to the customer needs and to streamline the appraisal process for all involved parties. I am highly qualified to write Exotic, Aluminum, and Heavy equipment vehicles. I have reinspected vehicles for Diminish value claims with my prior position at Gainsco Insurance Company. I handle complex claims currently in the Gastonia/Charlotte Metro area on a daily basis. I am willing to relocate. I am I-CAR Platinum certified and hold 48 state licenses to include South Carolina Apprasier's licesne.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Level 3 Auto Field Appraiser
USAA
06.2024 - Current
- Accurately estimated parts and labor for over repairs.
- Upheld high-quality standards while working independently in remote locations, demonstrating adaptability under various working conditions.
- Increased appraisal efficiency by utilizing advanced technology, such as aerial photography and mapping software.
- Enhanced property evaluation accuracy by conducting thorough on-site inspections and collecting relevant data.
- Developed strong relationships with clients, providing excellent customer service and fostering long-term partnerships.
- Collaborated with fellow appraisers to share knowledge and resources, improving overall team performance.
- Expanded professional expertise through continuous learning opportunities, such as workshops and conferences related to the field appraisal industry.
- Maintained up-to-date knowledge of local market trends, enabling more accurate and well-informed appraisals.
- Contributed to company growth by consistently meeting or exceeding assigned work volume targets.
- Achieved high levels of client satisfaction by delivering accurate, timely appraisals that met specific requirements set forth in each assignment order.
- Ensured timely completion of assignments by prioritizing tasks and effectively managing workload in a fast-paced environment.
Senior Level 3 auto appraiser
Gainsco Insurance Company
06.2019 - 05.2024
- Evaluate high exposure damaged vehicles, motorcycles, property damage, to verify if property in question is repairable or a Total Loss, Producing Data driven, evidence based-reports and documentation to support determinations
- Review Facts of Loss to confirm if damages are current to facts of loss or potential SIU fraudulent claim
- Utilized CCC1 estimating system, Run CCC evaluation total loss reports/obtain pro-quotes/move salvage/negotiate tear down/storage fees
- Provide communication throughout the claims process with customers/shops
Insurance Estimator Restoration Division
Long Roofing & Fencing, LLC.
04.2018 - 06.2019
Senior level 3 appraiser
Allstate Insurance
03.2016 - 04.2017
- Handled appraisal assignments for Exotic, Aluminum vehicles, Motorcycles
- Collaborated closely with Auto repair technicians at Allstate's DRP shops
- Communicated with customers on the repair management process
- Handled all supplement inspections, completed all supplement estimates, issued payments
Senior level 3 Auto Appraiser
Alfa Vision Insurance
11.2013 - 09.2015
Field Auto Appraiser
Travellers Insurance Company
11.2010 - 11.2013
- Received electronic inspection assignments on auto, Exotic, Classic, Heavy Equipment vehicle's and Motorcycles
- Set appointments, inspect, evaluate, determine vehicle repairable/Total loss/Ran CCC/Obtained pro quote/Move salvage/Communicated with customers outcome of inspection/explained next steps in claims process
- Utilizing digital cameras, CCC1 software
Estimatics Inspector
State Farm Mutual Automobile Insurance Company
04.2008 - 09.2010
Auto Damage Desk reviewer
American Claims Management
04.2005 - 04.2008
Auto Damage Desk Reviewer
Geico Direct
12.1999 - 06.2006
Education
General Education -
Astoria Junior College
Astoria, OR04.1988
Skills
- Physical examinations
- Structural repairs
- Frame
- Mechanical
- Communication skills
- Time management
- Documentation review
- Leadership
- Microsoft word
- Appraisal techniques
- Valuation methods
- Professional ethics
- Damage assessment
- Claims process explanation
- Teamwork and collaboration
- Problem-solving
- Customer service
- Insurance policy knowledge
- Auto body repair
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Decision-making skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Inspection documentation
- Teamwork skills
- Customer service expertise
- Claims processing
- Relationship building
Certification
- Chief Frame School/Advance Chief Frame School
- Oklahoma, Texas, New Mexico adjusters licenses
- State Farm estimatics School
- I-Car Gold
- OSHA Certification
Awards
Circle Of Champions Award
Timeline
Senior Level 3 Auto Field Appraiser
USAA
06.2024 - Current
Senior Level 3 auto appraiser
Gainsco Insurance Company
06.2019 - 05.2024
Insurance Estimator Restoration Division
Long Roofing & Fencing, LLC.
04.2018 - 06.2019
Senior level 3 appraiser
Allstate Insurance
03.2016 - 04.2017
Senior level 3 Auto Appraiser
Alfa Vision Insurance
11.2013 - 09.2015
Field Auto Appraiser
Travellers Insurance Company
11.2010 - 11.2013
Estimatics Inspector
State Farm Mutual Automobile Insurance Company
04.2008 - 09.2010
Auto Damage Desk reviewer
American Claims Management
04.2005 - 04.2008
Auto Damage Desk Reviewer
Geico Direct
12.1999 - 06.2006
General Education -
Astoria Junior College
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