Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Cara Carpenter

Gastonia,NC

Summary

I am a well established, detailed-oriented senior level 3 auto and Property appraiser professional with 30 plus years of Estimating experience. I demonstrated knowledge of the Insurance claims process, highly motivated individual, reliable with strong decision making, negotiation, communication skills and very compassionate to the customer needs and to streamline the appraisal process for all involved parties. I am highly qualified to write Exotic, Aluminum, and Heavy equipment vehicles. I re-inspect all vehicles for Diminish Value claims after repairs are completed. I handle complex claims currently and I am Mentoring New team mates. I am currently working the Charlotte Metro and surrounding areas. I am I-Car Pro Level 3 Certified and carry 48 state license's and have my South Carolina Appraisers license. I am able to relocate and able to travel for Catastrophe Duty.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Senior Level 3 Auto Appraiser

USAA Insurance
Gastonia, NC
06.2024 - Current
  • Collaborated with team members on complex cases involving extensive damage assessments.
  • Evaluated claims for possible fraud, contacting appropriate department for assistance and further investigation.
  • Documented vehicle damage and condition by taking meticulous notes and photographs.
  • Advised clients regarding best practices for maintaining accurate vehicle valuations over time.
  • Evaluated current market conditions for used car prices when determining valuation.
  • Communicated with customers regarding their specific auto appraisal needs.
  • Compiled detailed notes during inspection process that included all relevant factors impacting value assessment.
  • Attended continuing education courses related to auto appraising techniques.
  • Followed state laws and regulations pertaining to automobile appraisals.
  • Provided written reports detailing estimated repair costs and salvage values.
  • Coordinated direct repair assignments with local body shops and rental vehicles during restoration processes.
  • Conducted inspections on damaged vehicles and generated accurate estimated costs for repair work.
  • Managed heavy workload of ongoing cases thanks to strong organizational, time management, and collaboration skills.
  • Inspected accident-damaged vehicles in person to verify condition before appraisal.

Senior Level 3 Auto Appraiser.

Gainsco Insurance Company
Tulsa, OK
06.2019 - 05.2024
  • Evaluate high exposure damaged vehicles, motorcycles, property damage, to verify if property in question is repairable or a Total Loss, Producing Data driven, evidence based-reports and documentation to support determinations
  • Review Facts of Loss to confirm if damages are current to facts of loss or potential SIU fraudulent claim
  • Utilized CCC1 estimating system, Run CCC evaluation total loss reports/obtain pro-quotes/move salvage/negotiate tear down/storage fees
  • Provide communication throughout the claims process with customers/shops
  • Worked with cross-functional teams to achieve goals.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Identified needs of customers promptly and efficiently.

Insurance Estimator Restoration Division

Long Roofing & Fencing, LLC.
Beltsville, MD
04.2018 - 06.2019

Senior level 3 appraiser

Allstate Insurance
Fairfax, VA
03.2016 - 04.2017
  • Handled appraisal assignments for Exotic, Aluminum vehicles, Motorcycles
  • Collaborated closely with Auto repair technicians at Allstate's DRP shops
  • Communicated with customers on the repair management process
  • Handled all supplement inspections, completed all supplement estimates, issued payments

Senior level 3 Auto Appraiser

Alfa Vision Insurance
Charlottesville, VA
11.2013 - 09.2015

Field Auto Appraiser

Travellers Insurance Company
Huntsville, AL
11.2010 - 11.2013
  • Received electronic inspection assignments on auto, Exotic, Classic, Heavy Equipment vehicle's and Motorcycles
  • Set appointments, inspect, evaluate, determine vehicle repairable/Total loss
  • Ran CCC/Obtained pro quote/Move salvage/Communicated with customers outcome of inspection/explained next steps in claims process
  • Utilizing digital cameras, CCC1 software

Estimatics Inspector

State Farm Mutual Automobile Insurance Company
San Diego, CA
04.2008 - 09.2010

Auto Damage Desk reviewer

American Claims Management
San Diego, CA
04.2005 - 04.2008

Auto Damage Desk Reviewer

Geico Direct
San Diego, CA
12.1999 - 06.2006

Education

General Education -

Astoria Junior College
Astoria, OR
04.1988

Skills

  • Physical examinations
  • Structural repairs
  • Frame
  • Mechanical
  • Communication skills
  • Time management
  • Documentation review
  • Leadership
  • Microsoft word
  • Cross-functional collaboration
  • Problem solving
  • Team building
  • Auto repair estimation

Certification

  • Chief Frame School/Advance Chief Frame School
  • Oklahoma, Texas, New Mexico adjusters licenses
  • State Farm estimatics School
  • I-Car Gold
  • OSHA Certification

Awards

Circle Of Champions Award

Timeline

Senior Level 3 Auto Appraiser

USAA Insurance
06.2024 - Current

Senior Level 3 Auto Appraiser.

Gainsco Insurance Company
06.2019 - 05.2024

Insurance Estimator Restoration Division

Long Roofing & Fencing, LLC.
04.2018 - 06.2019

Senior level 3 appraiser

Allstate Insurance
03.2016 - 04.2017

Senior level 3 Auto Appraiser

Alfa Vision Insurance
11.2013 - 09.2015

Field Auto Appraiser

Travellers Insurance Company
11.2010 - 11.2013

Estimatics Inspector

State Farm Mutual Automobile Insurance Company
04.2008 - 09.2010

Auto Damage Desk reviewer

American Claims Management
04.2005 - 04.2008

Auto Damage Desk Reviewer

Geico Direct
12.1999 - 06.2006

General Education -

Astoria Junior College

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Cara Carpenter