Ashley Easley
Roanoke,VA
Summary
I am dedicated Customer Service/Care Professional with over 15 years of experience in providing outstanding service. I have excelled in taking initiative, establishing effective relationships, and carrying out asks assigned in a timely and professional manner. I have shown the ability to quickly learn and multitask, resulting in career advancements. I am highly organized, efficient and skilled in a variety of office support tasks, including: Telephone and front office reception Spreadsheets and reports Meeting and event planning Marketing Filing and data entry Sales
Overview
11
11
years of professional experience
Work History
Front Desk Reception
E & S Home Improvement
10.2023 - Current
- I answer calls from potential and existing clients, inquiring on HVAC, plumbing and or electrical repairs
- I arraign appointments with the clients
- I document pictures of requested repairs and send them to our professionals for review
- I provide the clients with price quotes from our professionals
- This is a PRN remote role.
Life Skills Trainer
The MENTOR Network
08.2019 - 10.2023
- Aid with activities of daily living and therapeutic recreation
- Conduct direct observation and supervision in residential and community settings
- Administer medications and accompany medical appointments
- Facilitate working relationships between Employers and those we serve
- Teaching strategies to live as independently as possible.
E-commerce Clerk/ Customer Resolutions
Goodwill Industries
08.2018 - 02.2019
- Assist clients with acquiring items and ordering through an online system
- Provide item descriptions and upload photos of merchandise
- Responsible for record keeping and maintaining records
- Assist with resolutions to shipping, tracking online merchandise and billing inquiry by customers bidding and purchasing items online
- Provide refunds and also Provide return shipping labels to customers requiring returns
- Responsible for record-keeping and maintaining applicable paperwork.
Cleaning Staff Supervisor
Elite Enviro Solutions
03.2015 - 12.2018
- Supervise 5+ employees, signing off on Payroll, Time off/PTO, unpaid Leave hours
- Conduct training and support for new hires
- Meet with new clients to discuss needs and earn new contracts.
Ecomm/ Care Representative
Advance Auto Parts
07.2017 - 10.2018
- Answer 40-70 inbound calls daily assisting with product inquiries
- Assist with online ordering and shipping
- Resolve system issues in a timely manner
- Take supervisor calls to handle customer claims and issues from lower level agents
- Handle up to 3 E-chats at a time and maintain high quality assurance scores.
Property Manager
RMH Properties
05.2013 - 10.2018
- Overseer of 10 residential and 2 commercial properties
- I listed properties for rent, screen potential tenants for residency
- Resolved maintenance issues in a timely manner
- I was the present in court for the eviction process of tenants that were in default of their rent.
Education
No Degree - Early Childhood Education
Virginia Western Community College
Roanoke, VAHigh school diploma or GED in General Studies -
William Fleming High School
Roanoke, VA06.2003
Skills
- Conflict Management/Case Management
- E-Commerce/Amazon Listing/Sales
- Phone Etiquette/Multi Line Phones
- Appointment Scheduling
- Developmental Disabilities Experience
- Microsoft Office/Microsoft Word/Outlook/Excel/Access
- Customer Relationship Management/Customer Service
- Supervising Experience
- Quality Assurance
- Mentoring
- Internet/Intranet
- Windows XP/11
- Office Management/Computer literacy
Timeline
Front Desk Reception
E & S Home Improvement
10.2023 - Current
Life Skills Trainer
The MENTOR Network
08.2019 - 10.2023
E-commerce Clerk/ Customer Resolutions
Goodwill Industries
08.2018 - 02.2019
Ecomm/ Care Representative
Advance Auto Parts
07.2017 - 10.2018
Cleaning Staff Supervisor
Elite Enviro Solutions
03.2015 - 12.2018
Property Manager
RMH Properties
05.2013 - 10.2018
No Degree - Early Childhood Education
Virginia Western Community College
High school diploma or GED in General Studies -
William Fleming High School