Ashley Easley

• Provided attentive service to residents during meal times.
• Maintained cleanliness and organization of dining areas.
• Assisted residents with menu selections and dietary needs.
• Collaborated with kitchen staff for timely meal preparation.
• Fostered a welcoming atmosphere for residents and guests.
• Communicated effectively with residents to ensure satisfaction.
• Trained new staff on service protocols and best practices.
• Supported special events by setting up dining spaces accordingly.
• Provided excellent customer service to ensure satisfaction.
• Performed opening and closing duties such as setting up the dining area, restocking supplies.
• Took orders from customers accurately and in a timely manner.
• Remodel vacated apartments for new resident move in.

• Managed daily scheduling of service calls and technician assignments.
• Coordinated communication between customers and field staff for plumbing/HVAC services.
• Maintained accurate records of service requests and completed jobs.
• Assisted in dispatching emergency responses for urgent plumbing issues.
• Utilized software systems to track job progress and resource allocation.
• Handled customer inquiries and resolved service-related concerns promptly.
• Supported inventory management by tracking supplies and equipment needs.
• Collaborated with team members to improve workflow efficiency in dispatch operations.
• Created daily logs of dispatched vehicles and personnel.
• Organized and maintained filing systems for documents related to the dispatch office.
• Assisted dispatchers in answering phone calls, emails and other inquiries.
• Verified accuracy of orders prior to dispatch by double-checking all relevant details.
• Monitored radio communications between drivers, supervisors and dispatchers.
• Processed invoices for payment from vendors supplying goods or services to the dispatch office.
• Performed administrative duties such as photocopying, faxing documents and ordering supplies.
• Updated driver profiles with current contact information and certifications.

Managed HVAC Department (Team of #4).Managed Plumbing Department (Team of #4).Field Management. Managed escalated Customer concerns for both departments. Supported Emergency on call for both departments. Worked closely with Dispatch. Determined what calls take priority and who the right technician is for each call concerning both departments. Worked closely with internal permitting department to coordinate City & State Inspections. Worked closely with City & State Inspectors. Worked closely with the Call Center Manager to keep communication open between our departments so that things flowed as smooth as possible and everyone was on the same page. Coordinated large projects such as whole home re-pipes, bathroom remodels etc. Led two team meetings per week where I focused on culture and technical training. Supervised staff and evaluated work performance. Performed 1 on 1's. Performed ride alongs. Logged and managed regular fleet maintenance for both departments. Coached my teams continuously to reach daily, weekly and monthly individual goals as well as department goals and company goals. Communicated with customers regarding recommendations on repairs, replacements and upgrades of plumbing & HVAC equipment. Followed relevant codes, regulations and safety techniques. Maintained tools and equipment to keep supplies in excellent working condition. Assisted with some troubleshooting and used alternative methods in emergency situations. Prepared estimates and gathered parts, labor and equipment needed for projects. Scheduled and attended outside training with teams. Created process and procedure for my teams to help them stay organized. Created excellent communication between both of my departments and kept a positive culture even in the midst of not so pleasant situations. Managed all hiring for both departments.

Managed Home Remodeling Inbound/Outbound Call Center and oversaw 20+ employees. My Call Center was responsible for all calls in three territories(NM, AZ, TX). I coordinated and communicated with all territory Sales Managers and Design Consultants regarding call dispositions, scheduling and rescheduling. I controlled and monitored all Call Center pipelines and filters to be strategic about lead management and speed to lead. I was responsible for all department hiring, termination and disciplinary action. I managed and assigned employee schedules and reviewed time clocks for payroll. Implemented onbording and training processes for the department. Led PK training and phone etiquette as well as script writing and training. I provided 24/7 support to my Call Center and sales team in NM, TX, AZ. Worked closely with the Customer Service Team and productions to give Customers the best Service possible in a timely fashion. Set and monitored team KPI's for Call Center. Handled escalated customer concerns and resolved. Worked with Lead Perfecrion & Enabled.

Facilitated HR operations, including strategic workforce planning, performance management and staffing. Introduced complete onboarding and training programs. Trained & mentored administrative as well as field staff in company policies, daily tasks & execution. Managed and actively participated in call intake, scheduling and dispatching. Resolved customer complaints on all levels as well as on social media(Facebook,Yelp,Google Etc). Performed difficult collections that accounting was unable to resolve. Managed social media along with marketing team to promote local growth. Managed fleet maintenance, insurance & registration of 25+ service vehicles, Jetting Machine, Forklift and other shop equipment. Coordinated development of service/dispatch program from conception through successful execution. Managed financing program. Located parts and equipment for quotes and technicians. PPE & uniform management. Coordinated projects from start to finish, including state and local licensing,permitting and inspections. Equipment registration. Managed office activities & operations to secure efficiency and compliance with company policy. Quoted and prepared proposals for all services. Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management. Lead team of 25+ employees in all operations including sales, service, parts and office functions. Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.

Handled scheduling and managed timely and effective allocation of resources and calendars. Enhanced customer satisfaction ratings by resolving account issues efficiently. Maintained impeccable office organization to support efficiency, professionalism and performance objectives. Supervised HVAC office with 30+ employees, consistently cultivating productive and positive work atmosphere. Handled supply purchases and inventory management for office operations and equipment maintenance. Prioritized project components and organized scopes. Performed billing, collection and reporting. Managed daily operations within the office by supporting continuous delivery of excellent service and promptness. Conferred with business leaders to evaluate needs and strategize operational improvements to boost productivity. Resolved customer complaints at all levels.

Led startup and opening of Easley Comfort Heating & Air Conditioning Inc. and provided business development, creation of operational procedures and workflow planning. Daily responsibilities included answering the main office line, coordinating schedules for technicians & customers as well as dispatching all service technicians. Responded to customer questions about payments,parts,installation,equipment, warranties, permitting and anything pertaining to there specific installation or repair. Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of projects. Coordinated equipment delivery,roofer,crane,electrician and technicians for installations & repairs. Managed all company expense reports. Oversaw staff hiring, initiating new training and scheduled processes to streamline operations. Managed technicians credit cards, gas cards and all vendor accounts. Developed business and marketing plans and prepared monthly financial reports. Secured long-term accounts & participated in networking events to establish company and cement community ties. Located equipment and parts for bids and technicians. Negotiated with HVAC vendors to gain optimal pricing on parts & equipment. Made all company deposits. Paid all bills. Managed all insurance policies, processed payroll, wrote estimates and residential/commercial account invoices. Performed collections for all past due accounts. Processed all permits with the City & County. Managed all fleet vehicles. Processed gross receipt taxes monthly and managed tax accounts with state and federal divisions.

Waited tables & answered phones. Took orders. Food prep. Cooking. Cleaning. Bussed tables. Delivered Burritos. Catering. Customer Service.