Joseph Johnson
Silver Spring,MD
Summary
Dynamic and reliable professional with extensive experience as a Bus Operator at WMATA, excelling in customer service and emergency response. Proven ability in route planning and effective communication, ensuring timely and safe transportation. Recognized for maintaining high safety standards while navigating complex traffic situations and delivering exceptional service under pressure.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bus Operator
WMATA
Washington, DC
08.2023 - Current
- Provided courteous customer service at all times while interacting with riders and colleagues alike.
- Collected fares and provided route updates and schedule information.
- Adhered to set schedules while operating buses safely along assigned routes.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Responded quickly and calmly to emergency situations such as medical emergencies or accidents involving the bus.
Driver
Amazon
Washington, DC
01.2022 - 06.2023
- Coordinated with warehouse staff for efficient cargo loading and unloading.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Followed routes assigned by dispatchers to meet delivery objectives.
- Communicated effectively with dispatch and customers to provide status updates.
- Demonstrated ability to handle emergency situations calmly and effectively.
- Delivered packages to customers in a timely and efficient manner.
Customer Service Representative
Mayflower Tours
Rockville, MD
10.2020 - 11.2021
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Updated databases with new and modified customer data.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Sales Associate
Amazon
Springfield, VA
01.2020 - 09.2020
- Answered incoming telephone calls to provide store, products and services information.
- Developed trusting relationships with customers by making personal connections.
- Handled customer complaints in a professional manner.
- Maintained records related to sales for store management.
Education
High School Diploma -
Cardozo Senior High School
Washington, DC06-1995
Skills
- Route planning
- Vehicle operation
- Safety regulations
- Emergency response
- Customer service
- Traffic navigation
- Time management
- Communication skills
- Problem solving
- Problem-solving
- Reliable and punctual
- Multitasking Abilities
- Safe driving practices
- Patience under pressure
Certification
: CLASS B CDL HOLDER.
Accomplishments
- SAFETY AWARD.
Timeline
Bus Operator
WMATA
08.2023 - Current
Driver
Amazon
01.2022 - 06.2023
Customer Service Representative
Mayflower Tours
10.2020 - 11.2021
Sales Associate
Amazon
01.2020 - 09.2020
High School Diploma -
Cardozo Senior High School