Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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Joseph Johnson

Silver Spring,MD

Summary

Dynamic and reliable professional with extensive experience as a Bus Operator at WMATA, excelling in customer service and emergency response. Proven ability in route planning and effective communication, ensuring timely and safe transportation. Recognized for maintaining high safety standards while navigating complex traffic situations and delivering exceptional service under pressure.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Bus Operator

WMATA
Washington, DC
08.2023 - Current
  • Provided courteous customer service at all times while interacting with riders and colleagues alike.
  • Collected fares and provided route updates and schedule information.
  • Adhered to set schedules while operating buses safely along assigned routes.
  • Obeyed DOT rules and regulations and local laws to maximize safety.
  • Responded quickly and calmly to emergency situations such as medical emergencies or accidents involving the bus.

Driver

Amazon
Washington, DC
01.2022 - 06.2023
  • Coordinated with warehouse staff for efficient cargo loading and unloading.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Followed routes assigned by dispatchers to meet delivery objectives.
  • Communicated effectively with dispatch and customers to provide status updates.
  • Demonstrated ability to handle emergency situations calmly and effectively.
  • Delivered packages to customers in a timely and efficient manner.

Customer Service Representative

Mayflower Tours
Rockville, MD
10.2020 - 11.2021
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Updated databases with new and modified customer data.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.

Sales Associate

Amazon
Springfield, VA
01.2020 - 09.2020
  • Answered incoming telephone calls to provide store, products and services information.
  • Developed trusting relationships with customers by making personal connections.
  • Handled customer complaints in a professional manner.
  • Maintained records related to sales for store management.

Education

High School Diploma -

Cardozo Senior High School
Washington, DC
06-1995

Skills

  • Route planning
  • Vehicle operation
  • Safety regulations
  • Emergency response
  • Customer service
  • Traffic navigation
  • Time management
  • Communication skills
  • Problem solving
  • Problem-solving
  • Reliable and punctual
  • Multitasking Abilities
  • Safe driving practices
  • Patience under pressure

Certification

: CLASS B CDL HOLDER.

Accomplishments

  • SAFETY AWARD.

Timeline

Bus Operator

WMATA
08.2023 - Current

Driver

Amazon
01.2022 - 06.2023

Customer Service Representative

Mayflower Tours
10.2020 - 11.2021

Sales Associate

Amazon
01.2020 - 09.2020

High School Diploma -

Cardozo Senior High School
Joseph Johnson