Ashley E. Keating
Sterling Heights,Michigan
Summary
Patient-oriented phlebotomist with extensive experience in laboratory and clinical environments. Proficient in phlebotomy techniques, universal precautions, and sterilization protocols. Demonstrated ability to train students and new hires on policies and procedures, fostering a collaborative team atmosphere.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Phlebotomist
Comprehensive Women's Care
Chesterfield, Michigan
07.2024 - 01.2026
- Drew phlebotomy samples and coordinated delivery to appropriate labs based on patients’ insurance and lab type to facilitate timely results.
- Ordered patient specimens including blood draws, urine specimens, pap smears, and biopsies to ensure accurate testing.
- Maintained clean and comfortable work environment while managing inventory of lab and procedural supplies for efficient operations.
Phlebotomist
Prism Urgent Care
Rochester Hills, Michigan
09.2022 - 07.2024
- Collected blood samples from in-office patients and followed laboratory draw schedule to ensure timely processing.
- Processed patient lab orders and dispatched them to appropriate laboratories based on insurance and lab requirements.
- Ensured lab draw station was clean and organized to facilitate efficient operations.
- Ordered laboratory supplies for urgent care and laboratory to maintain operational readiness.
Medical Assistant/Customer Service Representative
Oakland Macomb OB-GYN
Rochester Hills, Michigan
05.2020 - 04.2022
- Provided essential patient care by recording vital signs and assisting with examinations. in documenting vitals/blood pressure/injections and assisting the physician in/with all patient exams/procedures.
- Managed incoming patient charting and pre-prep documentation to ensure accurate patient records.
- Handled patient interactions, including insurance and pharmacy communications, to facilitate smooth office operations.
- Scheduled patient appointments, ultrasounds, lab draws, and in-office procedures to optimize clinic workflow.
- Supported laboratory operations to ensure accurate testing and results, cleaning office and patient rooms.
Medical Receptionist/C-Pop (Ototech)
Dr Arthur Rosner ENT
Rochester Hills, Michigan
04.2019 - 03.2020
- Ensured accuracy of patient insurance information, prepared patient charts, and conducted daily follow-up calls.
- Scheduled patient appointments, hearing tests, and sleep study testing while managing co-pays and balances.
- Conducted patient hearing tests and tympanograms in accordance with testing protocols.
Medical Receptionist
LMT Rehabilitation
Royal Oak, Michigan
04.2018 - 04.2019
- Responded to incoming patient calls, providing assistance and relaying important information efficiently.
- Scheduled patient appointments to enhance access to healthcare services, processed co-pays, and balanced accounts.
- Reviewed insurance information to verify co-pays and deductibles, ensuring accurate billing.
- Prepared all patient charts in Allscripts and Epic with updated information.
Education
High School Diploma -
Dearborn High School
Dearborn, MI06-2009
Skills
- Blood collection and processing
- Phlebotomy techniques
- Lab sample processing
- Specimen management
- Medical terminology
- Patient scheduling
- Attention to detail
- Effective communication
Certification
- Nationally Certified Phlebotomy Technician
- C-Pop (Hearing Testing) Certification
- BLS (CPR & AED) Certification
Timeline
Phlebotomist
Comprehensive Women's Care
07.2024 - 01.2026
Phlebotomist
Prism Urgent Care
09.2022 - 07.2024
Medical Assistant/Customer Service Representative
Oakland Macomb OB-GYN
05.2020 - 04.2022
Medical Receptionist/C-Pop (Ototech)
Dr Arthur Rosner ENT
04.2019 - 03.2020
Medical Receptionist
LMT Rehabilitation
04.2018 - 04.2019
High School Diploma -
Dearborn High School