Ashley Eldridge
Walt Disney World Resort
KISSIMMEE
18
years of professional experience
Experienced security and operations professional with a strong background in incident reporting, guest service, and safety compliance. Known for calm response, detailed documentation, and team leadership.
Work History
Security Officer
1 Year 1 Month- Monitored access points, verifying credentials and directing authorized entry into restricted areas.
- Patrolled resort property to deter suspicious activity and maintain guest and cast safety.
- Responded to incidents quickly, coordinating with emergency personnel and internal operations teams.
- Documented security concerns, completing accurate incident reports and shift logs.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety the top priority.
- Worked on projects that would help make supervisors' jobs more efficient.
- Becoming a Foreperson and supervising my location to ensure it ran safely, upholding all the rules as well as creating guest service.
Monorail Cast Member
4 Years 4 Months- Delivered exceptional guest service while resolving concerns and maintaining welcoming park environment.
- Operated attraction procedures safely, following established protocols and supporting smooth guest flow.
- Monitored show standards and appearance, preserving immersive experience across assigned areas.
- Communicated clearly with team members to coordinate daily operations and guest needs.
- Became a trainer in platform and drive. Creating the next set of cast members in which they continued the safety protocols and keeping guests moving.
- Became a relief coordinator in which I helped guests and guests in all forms. Helped set up and break down the queue for the Magic Kingdom fireworks.
Retail Store Manager
2 Years 3 Months- Led store operations to deliver consistent customer experience, brand standards, and sales performance.
- Coached associates on selling behaviors, product knowledge, and service expectations to improve team execution.
- Managed staffing, scheduling, and labor planning to align coverage with traffic patterns and business needs.
- Oversaw visual merchandising and floor recovery to maintain presentation standards and drive traffic conversion.
- Monitored inventory levels, shipment processing, and replenishment accuracy to support stock availability.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
Investigation Specialist
4 Years 3 Months- Investigated complex account discrepancies, tracing root causes and documenting clear resolution steps.
- Reviewed customer communications, identifying patterns and prioritizing high-impact investigation queues.
- Refined investigative workflows to improve consistency, turnaround, and case quality.
- Maintained confidential documentation, ensuring compliance with internal standards and audit requirements.
- Mentored team members on investigation procedures, research methods, and documentation best practices.
- Applied analytical skills in reviewing financial records, transactional data, and other documents to identify patterns indicative of fraudulent activity or misconduct.
- Reduced organizational risk by identifying potential threats through comprehensive investigative work.
- Conducted comprehensive interviews of witnesses, suspects, and informants to gather essential information for case building.
- Maintained a high degree of professional ethics while handling sensitive and confidential information during investigations.
- Streamlined investigative processes, enabling faster case resolutions through improved communication among team members.
Loss Prevention Manager
3 Years 11 Months- Directed loss prevention investigations, identifying shrink sources and strengthening corrective actions.
- Monitored surveillance systems and incident reports to support evidence-based case resolution.
- Implemented audit procedures to improve policy compliance across store operations.
- Trained staff on theft deterrence, safety protocols, and emergency response procedures.
- Coordinated with management to reduce risk exposure and maintain secure inventory controls.
- Analyzed loss trends to refine prevention strategies and operational safeguards.
- Led internal reviews of cash handling, access controls, and merchandise protection processes.
- Enhanced employee awareness of loss prevention practices by conducting regular training sessions.
- Monitored CCTV footage regularly for suspicious activity, enabling swift response to potential threats or incidents.
- Managed schedules and workloads efficiently among loss prevention personnel while maintaining optimal coverage during peak hours or high-traffic events.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Monitored paperwork procedures to prevent error-related losses.
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
- Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel.
Cashier
2 Years 6 Months- Delivered courteous customer service while resolving checkout questions and concerns
- Processed cash, credit, debit, and EBT transactions accurately at register
- Balanced cash drawer and maintained accurate accountability for daily sales
- Bagged groceries at checkout with care to protect fragile items while protecting fragile and temperature-sensitive items
- Verified prices, coupons, and promotions to ensure correct checkout totals
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
No Degree - Legal Studies
- celebration wrestling scholorship
- 3.7 GPA
- Extracurricular Activities: Mens wrestling
High School Diploma
Skills
Emergency response training
Incident documentation
Report writing
Emergency response
General security
CCTV surveillance
CCTV monitoring
Detail-oriented
Customer service excellence
Timeline
Security Officer
Walt Disney World Resort
10.2025 - CurrentRead More
Monorail Cast Member
Walt Disney World Resort
06.2021 - 10.2025Read More
Retail Store Manager
Banana Republic Factory Store
04.2019 - 07.2021Read More
Investigation Specialist
Gap Intelligence
01.2015 - 04.2019Read More
Loss Prevention Manager
Gap Intelligence
02.2011 - 01.2015Read More
Cashier
Publix
07.2008 - 01.2011Read More
Nova Southeastern University
No Degree from Legal Studies
Read More
Celebration High School
High School Diploma
Read More