Ashley Elizabeth Brodie
Leesburg,VA
Summary
Current student gaining experience for an event management career. Ambitious with strong organizational and multitasking skills, as well as highly organized. Ready to apply knowledge and skills to any challenge.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Wine Sales Associate
Old Farm Winery at Hartland
Aldie, VA
05.2024 - Current
- Greeted customers, answered questions and provided product knowledge.
- Assisted in the selection of wines based on customer preferences and budget.
- Stocked shelves with wine bottles, organized inventory, and ensured displays were attractive.
- Processed payments using POS systems accurately and efficiently.
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
- Maintained current knowledge of all available wines, vintages, varieties, pricing.
- Adhered to responsible alcohol service standards while selling alcoholic beverages.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Identified needs of customers promptly and efficiently.
Gift Shop Sales Associate
White Oak Lavender Farm & Purple WOLF Vineyards
Harrisonburg, VA
08.2024 - 01.2025
- Greeted customers, provided product information and answered questions regarding merchandise.
- Assisted with stocking shelves and ensuring proper inventory levels.
- Processed sales transactions at the register utilizing cash, debit and credit cards and gift cards.
- Adhered to all safety policies and procedures for handling money.
- Maintained cleanliness of store area by vacuuming, dusting, and organizing merchandise displays.
- Performed opening and closing duties including restocking shelves, setting up product displays and maintaining a neat appearance in the shop.
- Created attractive visual merchandising displays to promote products throughout the store.
- Provided excellent customer service by engaging customers in friendly conversations.
- Resolved customer complaints or issues in a timely manner according to company policy.
- Operated POS systems accurately to process payments from customers efficiently.
- Ensured accurate pricing on shelf labels and promotional signs were maintained throughout the store.
- Followed established security procedures when counting money or closing registers at end of shift.
- Updated customer contact information into database system as required.
- Brought customer issues to immediate attention of supervisor to achieve quick resolutions.
Student Externship
Aramark
Harrisonburg, VA
02.2024 - 05.2024
- Maximized customer satisfaction levels by responding promptly to inquiries and requests
- Enhanced critical thinking abilities by analyzing data and making decisions quickly
- Applied effective time management strategies to be on time and flexible
- Gained knowledge of customer service principles and practices through interacting with clients
- Acquired proficiency in Microsoft Office Suite, including Word, Excel and PowerPoint
- Adhered strictly to safety regulations when handling hazardous materials or equipment
- Collaborated with colleagues from different backgrounds to achieve common goals efficiently
Education
Majoring in a Bachelor of Science - Hospitality Management
James Madison University
Harrisonburg, VA, US05.2026
Minoring in - General Business
James Madison University
Harrisonburg, VA05-2026
Skills
- Strong interpersonal skills
- Goal-Oriented
- Sales trends
- POS systems
- Trends in Event Management
- Adaptable Learner
- Engaging Customer Relations
- Flexible schedule
- Service Excellence
- Attention to detail
Certification
- CVENT Student Certification - Issued Oct 2024
- Prismm/AllSeated Professional Certification - Issued Oct 2024
- Responsible Sellers & Servers: VA Program - Virginia Alcoholic Beverage Control Authority - Issued Aug 2024
- TIPS - VA Seller/Server Stap Alcohol Training - Issued May 2024
- ServSafe Certification - Issued May 2024
- Travel Academy/Seller of Travel Registration by Evolution Travel - Issued Oct 2023
Affiliations
- Active member of Zeta Tau Alpha Fraternity (ZTA) Gamma Kappa chapter since 2022 to present
Extracurricular Activities
- Hospitality Sales & Marketing Association International (HSMAI) - Director of Recruitment Jan to May 2024
References
References available upon request.
Timeline
Gift Shop Sales Associate
White Oak Lavender Farm & Purple WOLF Vineyards
08.2024 - 01.2025
Wine Sales Associate
Old Farm Winery at Hartland
05.2024 - Current
Student Externship
Aramark
02.2024 - 05.2024
- CVENT Student Certification - Issued Oct 2024
- Prismm/AllSeated Professional Certification - Issued Oct 2024
- Responsible Sellers & Servers: VA Program - Virginia Alcoholic Beverage Control Authority - Issued Aug 2024
- TIPS - VA Seller/Server Stap Alcohol Training - Issued May 2024
- ServSafe Certification - Issued May 2024
- Travel Academy/Seller of Travel Registration by Evolution Travel - Issued Oct 2023
Majoring in a Bachelor of Science - Hospitality Management
James Madison University
Minoring in - General Business
James Madison University
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