Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Elmer

Kountze

Summary

Dynamic and results-oriented professional with a proven track record in operational excellence and client relations, demonstrated across roles at Live Oak Environmental and beyond. Excelled in enhancing customer satisfaction and streamlining efficiency, showcasing exceptional multitasking and attention to detail. Renowned for teamwork and reliability, consistently elevating organizational standards.

Overview

17
17
years of professional experience

Work History

Operations Clerk

Live Oak Environmental
04.2022 - Current
  • Responded to inquiries from callers seeking information.
  • Delivered prompt and accurate assistance on various operational matters such as account updates, transaction inquiries, dispute resolution – elevating customer experience levels significantly during interactions.
  • Improved customer satisfaction with timely and accurate response to inquiries, addressing concerns promptly and professionally.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Efficient in multitasking such as creating, dispatching, and overseeing work orders while providing customer service.
  • Consistently and efficiently enter data and editing in Excel spreadsheet.

Hairstylist

BB's Hair Saloon
06.2012 - Current
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments directly and efficiently through multiple methods
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Maintained licensing to stay compliant with today's regulations

Substitute Teacher

Kountze ISD
12.2020 - 04.2022
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Supervised lunchroom and recess activities.

Receptionist

Collisions and Classics
03.2008 - 08.2010
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Corresponded with multiple insurance companies to verify coverage and process payments.

Education

Cosmetology License - Cosmetology

South East Texas Career Institute
Silsbee, TX
12-2011

High School Diploma -

Eagle Academy
Beaumont, TX
05-2004

Skills

  • Operational excellence
  • Filing systems
  • Maintaining records
  • Efficiency optimization
  • Client relations
  • Documentation processing
  • Teamwork
  • Customer service
  • Attention to detail
  • Multitasking
  • Reliable and punctual

Timeline

Operations Clerk

Live Oak Environmental
04.2022 - Current

Substitute Teacher

Kountze ISD
12.2020 - 04.2022

Hairstylist

BB's Hair Saloon
06.2012 - Current

Receptionist

Collisions and Classics
03.2008 - 08.2010

Cosmetology License - Cosmetology

South East Texas Career Institute

High School Diploma -

Eagle Academy
Ashley Elmer