Ashley Epps
Tampa
Summary
Skilled Bar Server with experience in high-volume restaurant environments. Have consistently enhanced guest experiences by providing prompt service and addressing issues quickly. Strengths include multitasking, communication skills, and teamwork.
Overview
15
15
years of professional experience
Work History
Bar Server/Bottle Server
Shephards Beach resort
Clearwater
01.2026 - Current
- Provided excellent customer service to enhance guest experiences at the beach resort.
- Prepared and served a variety of drinks to guests at the bar area.
- Engaged with guests to create a welcoming atmosphere and foster repeat visits.
- Upsold menu items to enhance guest experience and increase sales potential.
- Provided excellent customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of the bar and serving areas regularly.
- Collaborated with team members to ensure smooth service during peak hours.
- Assisted intoxicated guests responsibly and followed alcohol awareness procedures.
Server
Tom’s Watch Bar
Indianapolis
06.2025 - 01.2026
- Provided excellent customer service in a fast-paced dining environment.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Took customer orders and communicated them accurately to the kitchen staff.
- Maintained cleanliness and organization of tables and dining areas.
- Assisted with training new servers on restaurant procedures and menu items.
Server/Cocktail Bartender
SSP America
Indianapolis
03.2023 - 06.2025
- Provided excellent customer service in fast-paced dining environments.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Managed customer orders using point-of-sale systems efficiently.
- Prepared drinks according to standard recipes.
- Collaborated with kitchen staff to ensure timely food delivery.
- Assisted in training new servers on company policies and procedures.
- Stocked supplies and ensured readiness for busy service periods.
Server/ Bartender
Buffalo Wild Wings
Indianapolis
04.2014 - 07.2021
- Provided excellent customer service in fast-paced dining environment.
- Took customer orders and ensured accuracy for prompt delivery.
- Resolved customer complaints quickly to enhance dining experience.
- Prepared drinks according to standard recipes.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Maintained cleanliness and organization of dining area and tables.
- Assisted with training new staff on service procedures and menu items.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Server
Dennys Restaurant
Indianapolis
12.2011 - 04.2014
- Provided excellent customer service in a fast-paced dining environment.
- Took customer orders and communicated them accurately to the kitchen staff.
- Collaborated with team members to ensure smooth service during peak hours.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Handled cash transactions and processed payments efficiently at the register.
- Maintained cleanliness and organization of tables and dining areas.
Education
Lawrence North High School
Indianapolis, IndianaSkills
- Point-of-sale management
- Cash handling
- Order accuracy
- Menu upselling
- Beverage preparation
- Alcohol awareness procedures
- Food service
- Food running
- POS system operation
- Cleanliness standards
- Hygiene practices
- Fast-paced environment
- Team collaboration
- Guest engagement
- Communication skills
- Attention to detail
- Multitasking efficiency
- Conflict resolution
- Workplace safety
- Reliability and punctuality
- Self motivation
- Patience and empathy
- Hospitality and accommodation
- Memory retention
- Customer service
Languages
English
Professional
Timeline
Bar Server/Bottle Server
Shephards Beach resort
01.2026 - Current
Server
Tom’s Watch Bar
06.2025 - 01.2026
Server/Cocktail Bartender
SSP America
03.2023 - 06.2025
Server/ Bartender
Buffalo Wild Wings
04.2014 - 07.2021
Server
Dennys Restaurant
12.2011 - 04.2014
Lawrence North High School