Ashley Escue
Summary
Accomplished professional with extensive experience in animal healthcare. Skilled in laboratory procedures, medical record-keeping, and client relations. Possesses excellent communication and customer service skills to deliver quality patient care.
Overview
16
16
years of professional experience
Work History
Receptionist/Veterinary Assistant
Huntington Dog and Cat Hospital
09.2021 - Current
- Exceptional Customer Service
- Handle Client's Accounts/Billing
- Client Communication
- Properly Restrain Animals Of Various Sizes
- Perform Diagnostics: Fecal Float/Cytology's/Urinalysis/Bloodwork
- Medication Administration: IV/IM/PO/SQ/Aural/Ophthalmic/Topical
- Kennel Duties
- Manage Phone Calls
Loyalty Retention Specialist
AT&T
03.2018 - 06.2021
- Superior customer service
- Handle customers' accounts that have issues with billing or disconnected accounts
- Work well with ISM/Clarify/Telegence systems
- Provide new DIRECTV or AT&T internet services or AT&T new wireless services
- Help with problem solving to satisfy customer needs.
Xfinity Customer Service Representative
The Results Companies
03.2016 - 01.2018
- Adequate customer service
- Handle customer accounts that have disconnected service
- Work with the Xfinity retention team to help retain valued customers
- Work well with CSG billing system and Einstein information system.
Administrative Assistant
Huntington Treatment Center
02.2014 - 08.2015
- Assist site director with scheduling patients for various appointments
- Assist with Medicaid programs
- Handle financial services.
Survey Representative
SRBI
03.2010 - 02.2014
- Conduct various health and political surveys
- Speak with active and non-active-duty military service members about their deployments.
Insurance Sales Representative
Sitel
10.2008 - 12.2009
- Speak with various members of Wells Fargo Bank and Bank of America customers about life insurance policies.
Education
Associate of Applied Science - Veterinary Technology
Mountwest Community & Technical College
Huntington, WV05.2024
Associate of Applied Science - Medical Office Administration
Huntington Junior College
Huntington, WV05.2014
Skills
- Euthanasia Assistance
- Physical Examinations
- Sample Collection
- Parasite Control
- Proficient in Avimark
- Diagnostic Imaging
- Medical Record-Keeping
- Preventive Care
- Intravenous Catheterization
- Immunization Administration
- Prescription Filling
- Team Collaboration
- File Management
- Customer/Client Relations
Timeline
Receptionist/Veterinary Assistant
Huntington Dog and Cat Hospital
09.2021 - Current
Loyalty Retention Specialist
AT&T
03.2018 - 06.2021
Xfinity Customer Service Representative
The Results Companies
03.2016 - 01.2018
Administrative Assistant
Huntington Treatment Center
02.2014 - 08.2015
Survey Representative
SRBI
03.2010 - 02.2014
Insurance Sales Representative
Sitel
10.2008 - 12.2009
Associate of Applied Science - Veterinary Technology
Mountwest Community & Technical College
Associate of Applied Science - Medical Office Administration
Huntington Junior College