Heather Bentley
Saint Michael,MN
Summary
Animal-loving candidate offering excellent care and support for the patients and clients. Hardworking employee known for remaining composed and confident in crisis situations. Very compassionate, professional, and dependable. Skilled in customer service, handling temperamental animals with ease, appointment intake for patients. Committed to learning new tasks and considered a highly motivated employee.
Overview
10
10
years of professional experience
Work History
Veterinary Assistant/Veterinary Receptionist
Brooklyn Park Pet Hospital
08.2023 - Current
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Administered medications to animals in treatment and documented changes in condition.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Answered owner animal health questions and advised on best care practices.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
Bartender
Big Bore Barbecue
07.2021 - 08.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, answering phone calls, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer and coworkers needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Highly observant, detail oriented.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Bartender
Clive's Roadhouse
09.2019 - 07.2021
Sandwich Artist
SUBWAY®Restaurants
05.2014 - 09.2019
- Shared information with customers about menu items, preparation methods, and ingredients.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Kept workplace clean and organized.
- Monitored inventory and requisitioned low-stock items.
- Accurately operated cash register to process customer payments.
Education
High School Diploma -
St. Michael-Albertville Senior High School ,
Saint Michael, MN06.2016
In Progress - Medical Assistant
Anoka Technical College
Anoka, MNSkills
- Communication, organization, cleanliness
- Professionalism, dedication and patience
- Empathetic and genuine
- Hard working and easily adaptable
- Emergency and preventive care
- Sample Collection
- Euthanasia Assistance
- Veterinary Terminology
- Procedure Support
Accomplishments
- Fear Free Animal Trainer Certification
- Ignite CSR Training Program Certificate
Timeline
Veterinary Assistant/Veterinary Receptionist
Brooklyn Park Pet Hospital
08.2023 - Current
Bartender
Big Bore Barbecue
07.2021 - 08.2023
Bartender
Clive's Roadhouse
09.2019 - 07.2021
Sandwich Artist
SUBWAY®Restaurants
05.2014 - 09.2019
High School Diploma -
St. Michael-Albertville Senior High School ,
In Progress - Medical Assistant
Anoka Technical College
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