Ashley Fagerland
Charles City,IA
Summary
I am a dedicated and reliable employee who is organized and self motivated. I thrive in fast-paced environments, staying calm under pressure, and tackling new challenges with creativity and flexibility. I am passionate about contributing to the success of the team and enhancing the company’s reputation and have done so in all my previous positions.
Overview
5
5
years of professional experience
Work History
Store Manager
Cardigan
Charles City, IA
11.2022 - Current
- Customer Service Excellence: Delivered exceptional customer service, ensuring a positive shopping experience for all customers. Addressed customer inquiries and provided accurate product information to meet their needs. As well as handling customer complaints with professionalism, resolving issues promptly and ensuring customer satisfaction.
- Team Leadership & Collaboration: Worked closely with team members, providing guidance and support to ensure smooth day-to-day store operations. Fostered a positive and collaborative work environment, encouraging teamwork and high performance.
- Social Media & Email Marketing: Managed social media accounts and email campaigns, promoting store products and sales. Developed content to engage customers and increase brand visibility.
- Daily Operations Management: Oversaw the daily operations of the store, including inventory management, sales tracking, and merchandising. Ensured the store was well-organized, stocked, and compliant with company policies and procedures.
Barista
Starbucks
Aberdeen, SD
07.2019 - 04.2020
- Customer Service: Greeted customers and took orders for coffee drinks, food items, and other beverages. I strived to provide excellent customer service by responding to inquiries quickly and professionally.
- Daily Duties: Prepared specialty coffee drinks, collected payments and provided accurate change.Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Team Collaboration: Worked effectively with team members and contributed to making a positive work environment. Supported colleagues in their tasks, shared responsibilities, and communicated effectively to ensure store operations ran smoothly.
Education
High School Diploma -
Trinity Christian School
Williston, ND05-2016
Some College (No Degree) - Elementary Education
Trinity Bible College
Ellendale, NDSkills
- Customer Service
- Team Leadership
- Relationship building and management
- Outstanding communication skills
- Work Planning and Prioritization
- MS Office proficient
- POS Systems
- Retail Inventory Management
Timeline
Store Manager
Cardigan
11.2022 - Current
Barista
Starbucks
07.2019 - 04.2020
High School Diploma -
Trinity Christian School
Some College (No Degree) - Elementary Education
Trinity Bible College
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