Ashley Farnett
Springboro
Summary
Dynamic General Manager with a proven track record at Middletown Hotel Management, excelling in operations management and team building. Successfully implemented cost-saving measures, enhancing profitability while fostering a positive work environment. Adept at training and coaching staff, driving high employee satisfaction and customer loyalty through effective problem resolution.
Overview
7
7
years of professional experience
Work History
General Manager
Middletown Hotel Management
05.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Assistant General Manager
Middletown Hotel Management
03.2022 - 05.2023
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
Assistant General Manager
Concord Hospitality Enterprises
05.2021 - 03.2022
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Managed team schedule with eye for coverage needs and individual strengths.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Mentored and motivated team members to achieve challenging business goals.
Guest Care Manangr
Concord Hospitality Enterprises
12.2019 - 05.2021
- Self-motivated, with a strong sense of personal responsibility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
Housekeeping Supervisor
Concord Hospitality Enterprises
02.2019 - 12.2019
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Education
Associate of Science - Mental Health
Sinclair Community College
Dayton, OHSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Training and coaching
- Efficient multi-tasker
Timeline
General Manager
Middletown Hotel Management
05.2023 - Current
Assistant General Manager
Middletown Hotel Management
03.2022 - 05.2023
Assistant General Manager
Concord Hospitality Enterprises
05.2021 - 03.2022
Guest Care Manangr
Concord Hospitality Enterprises
12.2019 - 05.2021
Housekeeping Supervisor
Concord Hospitality Enterprises
02.2019 - 12.2019
Associate of Science - Mental Health
Sinclair Community College
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