ASHLEY FAVILLA
Freehold
Summary
Current Psychology student at the University of Delaware, with minors in neuroscience and history. My academic journey supports my passion for understanding human behavior and what influences people’s choices and actions. My experience is not just confined to the classroom as it also includes my hands on experience in sales. During my time at EssilorLuxottica, I have thrived in a high volume, million dollar location, and have consistently ranked as one of the top salesperson by regularly surpassing my monthly goals. Connecting with a diverse range of customers, delivering exceptional service, and succeeding under pressure in a competitive environment honed my ability to understand and influence people effectively.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waitress and Receptionist
Howell Pointe Swim Club
07.2020 - 08.2023
- Managed multiple tasks simultaneously while maintaining high quality standards of customer service.
- Delivered meals to tables efficiently while ensuring accuracy of orders placed and high quality of customer service.
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions.
- Managed multiple tasks simultaneously while maintaining high quality standards of service.
- Trained new employees on restaurant policies.
- Greeted and signed in members for entry to Club
- Demonstrated excellent customer service skills while working in a fast-paced environment.
Sales Associate
EssilorLuxottica
07.2024 - Current
- Delivered exceptional customer service, enhancing client satisfaction and fostering brand loyalty.
- Assisted in inventory management, ensuring accurate stock levels and availability of products.
- Collaborated with team members to achieve monthly sales targets through effective communication and support.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Built relationships with customers to encourage repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Bachelor of Science - Neuroscience
Fordham University
Bronx, NYBachelor of Arts And Sciences (B.A) - Psychology
University of Delaware
Newark, DE07-2026
Skills
- Interpersonal skills
- Problem solving skills
- Excellent people skills
- Goal oriented
- Strong multitasking
- Outgoing personality
- Attention to detail
- Customer service
Certification
- Seizure Recognition and First Aid Certified
- Microsoft Accessibility Fundamentals Certified
Timeline
Sales Associate
EssilorLuxottica
07.2024 - Current
Waitress and Receptionist
Howell Pointe Swim Club
07.2020 - 08.2023
Bachelor of Science - Neuroscience
Fordham University
Bachelor of Arts And Sciences (B.A) - Psychology
University of Delaware