Ashley Fermin
The Bronx,USA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Stock Associate
Equinox Gym
New York, NY
12.2025 - 05.2026
- Assisted with unloading delivery trucks, unpacking boxes, and checking shipments against purchase orders.
- Logged new items into store databases, tracked inventory levels, and supported regular audits to minimize discrepancies.
- Restocked sales floor shelves, organized products neatly, and set up displays according to corporate guidelines.
- Kept backroom organized and tidy, allowing team to quickly find products.
- Printed barcodes, tagged merchandise, and applied price changes or markdowns.
Bakery Assistant
Sugarboy Bakery
The Bronx, NY
11.2016 - 09.2025
- Assisted in daily production of baked goods, ensuring adherence to recipes and quality standards.
- Operated baking equipment, maintaining safety protocols and cleanliness in work area.
- Collaborated with team to streamline inventory management, reducing waste and improving efficiency.
- Monitored product freshness and quality, adjusting production schedules as needed to meet demand.
Spanish Interpreter
Kelly Services
01.2023 - 05.2024
- Facilitated communication between Spanish-speaking clients and service providers.
- Translated documents and verbal communications accurately in real-time.
- Assisted team members with language support during client interactions.
- Adapted quickly to diverse linguistic needs in fast-paced environments.
- Managed appointment scheduling for bilingual services efficiently.
- Collaborated with colleagues to enhance overall service delivery quality.
Cashier Team Lead
Pay-O-Matic
The Bronx, NY
07.2016 - 01.2023
- Supervised daily operations of cashier team, ensuring efficient customer service and transaction accuracy.
- Trained new cashiers on point-of-sale systems and customer interaction best practices.
- Managed cash handling procedures, maintaining balanced registers and secure cash storage.
- Resolved customer inquiries and complaints promptly, enhancing overall customer satisfaction.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Education
Associate of Arts - Business
Bronx Community College
Bronx, NY05.2023
Skills
- Fluent spanish
- Fluent english
- Video remote interpreting
- Customer service expertise
- Memory retention
- Active listening
- [Spanish] fluency
- Translation services
- Relationship building
- Verbal communication
- Data entry
Timeline
Stock Associate
Equinox Gym
12.2025 - 05.2026
Spanish Interpreter
Kelly Services
01.2023 - 05.2024
Bakery Assistant
Sugarboy Bakery
11.2016 - 09.2025
Cashier Team Lead
Pay-O-Matic
07.2016 - 01.2023
Associate of Arts - Business
Bronx Community College