Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yullinia Guerrero Marquez

Covington,WA

Summary

More than seven years of experience in customer service by working in following positions: Retail Associate Stock Associate, Cashier, Department Head, and Team Lead.

Overview

9
9
years of professional experience

Work History

Stock Associate

Ross Stores
Kent, WA
04.2023 - 10.2023
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
  • Followed instructions to properly arrange merchandise items.
  • Communicated with customers to answer questions.

Department Head

Hobby Lobby
Federal Way, WA
03.2021 - 05.2022
  • Responsible for unloading product from merchandise trailer and sort out into department
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Processed payments and maintained accurate drawers to meet financial targets.

Retail Salesperson

Planewear LLC
PlanewearSeaTac, WA
01.2019 - 02.2021
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Answered questions about current promotions and resolved issues according to store policies.

Drug GM Section Head

Fred Meyer
Kent, WA
05.2018 - 01.2019
  • Collaborated with associates and promoted teamwork to help achieve company and store goals.
  • Communicated company, department, and job specific information to associates.
  • Created an environment that enabled customers too feel welcomed, important and appreciated by answering questions regarding products sold within the department and throughout the store.
  • Stacked product to its correct location and transported all overstock to storage areas. 
  • Planned, organized and supervised the inventory process

Sales associate

Target
Federal Way, WA
04.2015 - 05.2018
  • Started as a seasonal employee.
  • Received and processed cash and credit payments for in-store purchases.
  • Collaborated with rest of team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Shared product knowledge with customers while making personal recommendations.
  • Built and maintained effective relationships with peers and upper management.
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction.

Education

Some College (No Degree) - Medical Coding Specialist

Renton Technical College
Renton, WA
06-2025

High School Diploma -

Kentwood High Shool
Covington, WA
06-2011

Skills

  • Work Planning and Organization
  • Customer service
  • Fluent in Spanish (Mexico)
  • Retail sales
  • Cashier
  • Multitasking
  • Teamwork
  • Freight Team/ Team Lead
  • Department Head
  • Work Planning and Prioritization
  • Supply and Inventory Management
  • Stocking and Replenishing
  • Loading and Unloading stock
  • Pallet Jack Safety
  • Always willing to learn

Timeline

Stock Associate

Ross Stores
04.2023 - 10.2023

Department Head

Hobby Lobby
03.2021 - 05.2022

Retail Salesperson

Planewear LLC
01.2019 - 02.2021

Drug GM Section Head

Fred Meyer
05.2018 - 01.2019

Sales associate

Target
04.2015 - 05.2018

Some College (No Degree) - Medical Coding Specialist

Renton Technical College

High School Diploma -

Kentwood High Shool

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Yullinia Guerrero Marquez