Ashley Figueroa
Canal Winchester,Ohio
Summary
Highly organized and metrics-driven Reverse Logistics Operations Supervisor seeking to leverage comprehensive supply chain expertise and knowledge of Manhattan Operating Systems within an enterprise logistics or warehouse management role. Eager to apply a proven track record of managing high-volume inbound flows—including 100% pallet audits and daily cycle counts across 264 rework rack locations—to streamline operations, maximize inventory accuracy, and consistently exceed client SLA and throughput KPIs.
Overview
12
12
years of professional experience
Work History
Operational Supervisor | Family-Owned Business
Sam's Termite and Pest Control
Canal Winchester, Ohio
01.2021 - Current
- Spearheaded daily route planning and dispatch operations for a fleet of 10 service vehicles, utilizing GPS tracking software to optimize routes, minimize drive times, and reduce fuel expenses.
- Maximized fleet and technician utilization by strategically restructuring schedules, increasing daily service stops without extending labor hours.
- Improved route efficiency by auditing technician routes and implementing route-density strategies to maximize daily service coverage.
- Reduced technician overtime through strategic scheduling and geographic route alignment.
- 1. Fleet Logistics & Route Optimization
- 2. Inventory Management & Regulatory Compliance
- Directed inventory and supply logistics, overseeing the procurement, secure storage, and tracking of chemical inventories, pest control products, and service equipment.
- Maintained inventory accuracy through regular cycle counts and FIFO inventory procedures to minimize product expiration and waste.
- Oversaw compliance procedures related to applicable EPA, OSHA, and state requirements for chemical storage, workplace safety, and hazardous material handling.
- Maintained Safety Data Sheets (SDS) and supported proper chemical handling, storage, and disposal procedures in accordance with applicable safety regulations.
- 3. Service Level Agreements (SLAs) & Dispatch Excellence
- Served as the primary coordination link between office operations and field technicians, resolving scheduling conflicts, delayed arrivals, and urgent customer service requests in real time.
- Coordinated service delivery for residential and commercial accounts, prioritizing timely appointments and maintaining a high standard of customer service.
- Analyzed operational metrics, including service completion times and material usage per job, to help ownership identify workflow bottlenecks, improve efficiency, and make informed service-pricing decisions.
Operations Supervisor – Reverse Logistics & Supply Chain
Ryder Integrated Logistics
Groveport, Ohio
06.2014 - 06.2018
- Executed daily cycle counts across 264 dedicated rework rack locations, reconciling discrepancies in Manhattan WMS.
- Audited 100% of incoming pallets in the reverse logistics department, checking SKU numbers and product quantities against forecast data.
- Managed the full RMA lifecycle, tracking returned assets from receipt through final disposition and updating status in WMS.
- Led a fast-paced reverse sortation shift, coordinating associates, maintaining workflow, and driving daily throughput toward target levels.
- Optimized labor allocation and shift scheduling to limit overtime while supporting service-level expectations and steady coverage.
- Applied Lean and 5S practices across the returns floor to reduce bottlenecks, improve staging organization, and streamline product flow.
- Trained team members on safety protocols and OSHA standards, reinforcing safe work habits, accountability, and compliance in daily operations.
Education
Associate Degree in Nursing - Nursing
Columbis State
Columbus, OH05-2008
High School Diploma -
Canal Winchester Highschool
Canal Winchester, OH06-2005
Skills
Route planning
Dispatch operations
Fleet scheduling
GPS tracking
Inventory management
Cycle counting
Warehouse management systems
Return merchandise authorization processing
Lean operations
5S audits
OSHA compliance
Labor scheduling
Personal Information
Title: Operations Supervisor
Timeline
Operational Supervisor | Family-Owned Business
Sam's Termite and Pest Control
01.2021 - Current
Operations Supervisor – Reverse Logistics & Supply Chain
Ryder Integrated Logistics
06.2014 - 06.2018
Associate Degree in Nursing - Nursing
Columbis State
High School Diploma -
Canal Winchester Highschool