Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Ashley Flores

Cortland,IL

Summary

Dynamic Registered Medical Assistant with extensive experience at Advocate Medical Group, excelling in patient education and medication administration. Proven ability to enhance patient outcomes through effective healthcare communication and meticulous vital signs monitoring. Committed to improving workflows and fostering a supportive environment for patients and staff alike.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Registered Medical Assistant

Advocate Medical Group: Admin Pod
Batavia, Illinois
02.2025 - Current
  • Educated patients about preventive healthcare measures such as diet modifications and exercise programs.
  • Answered telephones, scheduled appointments and maintained records of patient visits.
  • Instructed patients on medications and special diets prescribed by physicians.
  • Obtained lab results from outside sources when requested by physician.
  • Initiated referrals to specialists when needed by primary care provider.
  • Recorded patient medical histories and vital signs.
  • Scheduled appointments for patients via phone and in person.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Educated patients about medications, procedures and physician's instructions.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.

Registered Medical Assistant

Advocate Medical Group- Dermatology
Oswego, Illinois
12.2021 - 02.2024
  • Assisted physicians in exams, treatments, and procedures.
  • Performed patient assessments, including vital signs and medical history documentation.
  • Collected specimens for laboratory testing according to accepted standards.
  • Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
  • Administered injections under direct supervision of a physician or nurse practitioner.
  • Ordered supplies, maintained inventory levels, and stocked exam rooms with necessary equipment.
  • Ensured all medical equipment was functioning properly prior to use.
  • Provided instruction to patients on medication usage and treatment plans.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Educated patients about medications, procedures and physician's instructions.
  • Scheduled appointments for patients via phone and in person.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Documented notes during patient visits.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Assisted back office patient processes to reduce office wait times.
  • Prepared treatment rooms for patient examinations.
  • Administered medications under physician's supervision.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Explained treatment procedures and physicians' instructions.

Registered Medical Assistant

Advocate Medical Group- Allergy and Immunology
Aurora, IL, IL
03.2019 - 12.2021
  • Assisted physicians in exams, treatments, and procedures.
  • Performed patient assessments, including vital signs and medical history documentation.
  • Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
  • Administered injections under direct supervision of a physician or nurse practitioner.
  • Ordered supplies, maintained inventory levels, and stocked exam rooms with necessary equipment.
  • Conducted physical examinations of patients utilizing standard diagnostic instruments.
  • Ensured all medical equipment was functioning properly prior to use.
  • Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers.
  • Educated patients about health maintenance activities such as diet modification, exercise programs, smoking cessation advice.
  • Performed pulmonary function tests such as spirometry and peak flow measurements.
  • Communicated with pharmacies regarding medication refills for patients.
  • Monitored medication refills requested by patients and forwarded them to the appropriate pharmacy.
  • Conducted recipe testing and modification to improve taste and texture of baked goods.
  • Executed exploratory testing techniques when needed in order to uncover hidden bugs or issues.

Registered Medical Assistant

Access Community Health Network
West Chicago, IL
06.2016 - 03.2019
  • Assisted physicians in exams, treatments, and procedures.
  • Performed patient assessments, including vital signs and medical history documentation.
  • Collected specimens for laboratory testing according to accepted standards.
  • Administered injections under direct supervision of a physician or nurse practitioner.
  • Conducted physical examinations of patients utilizing standard diagnostic instruments.
  • Ordered supplies, maintained inventory levels, and stocked exam rooms with necessary equipment.
  • Ensured all medical equipment was functioning properly prior to use.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Responded to patient callbacks and phone-in prescription refill requests.

Registered Medical Assistant

Allergy medical Associates ltd
Saint Charles, Illinois
01.2006 - 06.2016
  • Performed patient assessments, including vital signs and medical history documentation.
  • Assisted physicians in exams, treatments, and procedures.
  • Collected specimens for laboratory testing according to accepted standards.
  • Administered injections under direct supervision of a physician or nurse practitioner.
  • Ordered supplies, maintained inventory levels, and stocked exam rooms with necessary equipment.
  • Ensured all medical equipment was functioning properly prior to use.
  • Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers.
  • Provided instruction to patients on medication usage and treatment plans.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Educated patients about medications, procedures and physician's instructions.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Measured vital signs and took medical histories to prepare patients for examination.

Education

Medical Assistant - Medical

Lincoln College of Technology
Melrose Park, IL
07-2005

Skills

  • Vital signs measurement
  • Electronic health records
  • Medication administration
  • Patient education
  • Specimen collection
  • Healthcare communication
  • Appointment scheduling
  • Phlebotomy techniques
  • Vital sign monitoring
  • Wound care assistance
  • First aid and CPR
  • Medical terminology
  • Stocking supplies

Certification

  • American Heart Association Certified CPR/AED for Adults, Children, and Infants

References

References available upon request.

Timeline

Registered Medical Assistant

Advocate Medical Group: Admin Pod
02.2025 - Current

Registered Medical Assistant

Advocate Medical Group- Dermatology
12.2021 - 02.2024

Registered Medical Assistant

Advocate Medical Group- Allergy and Immunology
03.2019 - 12.2021

Registered Medical Assistant

Access Community Health Network
06.2016 - 03.2019

Registered Medical Assistant

Allergy medical Associates ltd
01.2006 - 06.2016

Medical Assistant - Medical

Lincoln College of Technology

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