Jennie Bogert
Sylvania,OH
Summary
Results-driven Registered Medical Assistant skilled in managing appointment scheduling, educating patients on treatment plans, and maintaining accurate clinical records. Strong focus on team collaboration and adherence to HIPAA regulations to ensure optimal patient care. Type 58 wpm. Worked in suboxine office to assist patient's to stop opioid use.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Registered Medical Assistant
Dr Nathan Hill Pain and rehabilitation BWC
Toledo
06.2020 - Current
- Assisted with patient intake and collection of medical history information.
- Prepared examination rooms, ensuring cleanliness and proper equipment availability.
- Managed appointment scheduling and coordinated patient follow-ups effectively.
- Educated patients on medication usage, treatment plans, and preventive care.
- Maintained clinical records according to HIPAA regulations.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Educated patients about medications, procedures and physician's instructions.
- Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
- Greeted patients upon arrival at the office and managed scheduling of appointments.
- Collected specimens for laboratory testing according to accepted standards.
- Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Documented notes during patient visits.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Responded to patient callbacks and phone-in prescription refill requests.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Incorporated outside records into charts and EHR.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Assisted back office patient processes to reduce office wait times.
Registered Medical Assistant
Mercy Hernia Surgeon
Toledo
09.2019 - 06.2020
- Assisted with patient intake and collection of medical history information.
- Supported healthcare providers during patient examinations and procedures.
- Prepared examination rooms, ensuring cleanliness and proper equipment availability.
- Managed appointment scheduling and coordinated patient follow-ups effectively.
- Documented patient information accurately in electronic health records systems.
- Educated patients on medication usage, treatment plans, and preventive care.
- Processed lab specimens and communicated results to the medical team promptly.
- Maintained inventory of medical supplies and ordered replacements as needed.
- Maintained clinical records according to HIPAA regulations.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Assisted physicians in exams, treatments, and procedures.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Greeted patients upon arrival at the office and managed scheduling of appointments.
- Collected specimens for laboratory testing according to accepted standards.
- Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers.
- Performed patient assessments, including vital signs and medical history documentation.
- Conducted physical examinations of patients utilizing standard diagnostic instruments.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Documented notes during patient visits.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Incorporated outside records into charts and EHR.
- Assisted back office patient processes to reduce office wait times.
- Changed dressings on wounds to prevent infection and check for healing.
- Positioned patients properly during examination or treatment for comfort and safety.
Registered Medical Assistant
Hill clinic
Toledo
08.2019 - 06.2020
- Suboxine office.
- Monitor while collecting urine samples
- Assisted with patient intake and collection of medical history information.
- Supported healthcare providers during patient examinations and procedures.
- Prepared examination rooms, ensuring cleanliness and proper equipment availability.
- Managed appointment scheduling and coordinated patient follow-ups effectively.
- Documented patient information accurately in electronic health records systems.
- Educated patients on medication usage, treatment plans, and preventive care.
- Processed lab specimens and communicated results to the medical team promptly.
- Maintained clinical records according to HIPAA regulations.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Educated patients about medications, procedures and physician's instructions.
- Assisted physicians in exams, treatments, and procedures.
- Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Greeted patients upon arrival at the office and managed scheduling of appointments.
- Collected specimens for laboratory testing according to accepted standards.
- Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers.
- Prepared laboratory specimens for analysis and organized lab results.
- Performed patient assessments, including vital signs and medical history documentation.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Documented notes during patient visits.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
Registered Medical Assistant
Promedica Neurology
Toledo
01.2019 - 05.2019
- Assisted with patient intake and collection of medical history information.
- Supported healthcare providers during patient examinations and procedures.
- Prepared examination rooms, ensuring cleanliness and proper equipment availability.
- Managed appointment scheduling and coordinated patient follow-ups effectively.
- Documented patient information accurately in electronic health records systems.
- Maintained clinical records according to HIPAA regulations.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Educated patients about medications, procedures and physician's instructions.
- Assisted physicians in exams, treatments, and procedures.
- Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Greeted patients upon arrival at the office and managed scheduling of appointments.
- Administered injections under direct supervision of a physician or nurse practitioner.
- Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers.
- Performed patient assessments, including vital signs and medical history documentation.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Documented notes during patient visits.
- Measured vital signs and took medical histories to prepare patients for examination.
- Incorporated outside records into charts and EHR.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Assisted back office patient processes to reduce office wait times.
- Positioned patients properly during examination or treatment for comfort and safety.
Medical assistant/Office manager
ARC Arthritis and Rheumatology Center
Toledo
03.2014 - 01.2019
- Assisted healthcare providers with patient examinations and treatment procedures.
- Managed patient scheduling and coordinated appointments for optimal workflow.
- Collected and recorded patient medical histories and vital signs accurately.
- Prepared examination rooms, ensuring cleanliness and availability of necessary supplies.
- Educated patients on treatment plans, medications, and follow-up care instructions.
- Maintained electronic health records, ensuring data accuracy and confidentiality.
- Collaborated with nursing staff to streamline patient care processes efficiently.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Scheduled appointments for patients via phone and in person.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Organized charts, documents and supplies to maintain team productivity.
- Registered new patients into practice management software program accurately entering demographic information.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Positioned patients properly during examination or treatment for comfort and safety.
- Assisted back office patient processes to reduce office wait times.
- Supported administrative staff by processing payments.
- Managed daily office operations for a busy rheumatology practice.
- Coordinated patient scheduling and maintained appointment calendars efficiently.
- Oversaw inventory management of medical supplies and office materials.
- Trained administrative staff on office procedures and patient interactions.
- Implemented new filing systems to improve document organization and retrieval.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Reviewed files and records to obtain information and respond to requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Provided training to new hires on office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Assisted in recruiting, onboarding and training new employees.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints or answered customers' questions.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Recruited, interviewed and selected employees to fill vacant roles.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
Education
Diploma - Medical Assistant
Ross Medical Education Center
Sylvania, OH09-2013
Skills
- Patient intake
- Electronic health records
- Vital sign measurement
- HIPAA compliance
- Specimen collection
- Appointment scheduling
- Laboratory specimen collection
- Medical office procedures
- Medical records management
- Infection control procedures
- Patient care coordination
- Medication administration
- Vital sign monitoring
- Patient scheduling
- Wound care assistance
- Vital signs measurement
- First aid and CPR
- Preparing specimens and samples
- Appointment reminders
- Simple dressings
- EKG administration
- Valid ohio driver's license
- Vital signs and examinations
- Medical office management
- Respiratory equipment training
- Feeding assistance expert
- Ear irrigation
- Electrocardiography (EKG)
- Dementia and Alzheimer's care
- CPR
- Monitoring patient progress
Certification
Registered Medical Assistant/AMT
Timeline
Registered Medical Assistant
Dr Nathan Hill Pain and rehabilitation BWC
06.2020 - Current
Registered Medical Assistant
Mercy Hernia Surgeon
09.2019 - 06.2020
Registered Medical Assistant
Hill clinic
08.2019 - 06.2020
Registered Medical Assistant
Promedica Neurology
01.2019 - 05.2019
Medical assistant/Office manager
ARC Arthritis and Rheumatology Center
03.2014 - 01.2019
Diploma - Medical Assistant
Ross Medical Education Center