MELANIE STANLEY
DANTE,VA
Summary
Compassionate Medical Assistant experienced in direct patient care and medical office management. Achieved high levels of patient satisfaction through effective communication, empathy, and a thorough understanding of medical procedures. Focused on improving clinic workflow efficiency and enhancing care delivery in fast-paced healthcare settings.
Overview
4
4
years of post-secondary education
26
26
years of professional experience
Work History
Registered Medical Assistant
New Life Medicine, LLC
Norton, VA
07.2026 - Current
- Strong attention to detail and high professional standards. Applying my Knowledge of laboratory techniques/equipment to perform specimen collections.
- Utilized communication skills and teamwork to interpret written instructions, perform data entry, and multitask efficiently while collecting patient specimens, including urine, blood, and oral specimens, in the physician's office.
- Interacting daily with patients. Completing requisition forms for specimen testing. Ensuring integrity of the specimen
- Coordinated with medical staff to obtain missing patient information, ensuring complete and accurate records.
- Documented HCG and lab results in patient records, upholding clinical integrity and supporting effective patient care.
- Prepared exam rooms and sterilized medical equipment for patient visits.
- Collected patient histories and documented vital signs in clinic records.
- Assisted New Life Medicine providers during exams and procedures.
- Administered injections and medication per provider orders.
- Recorded patient information in EHR and updated visit notes.
- Scheduled appointments and managed follow-up calls for patients.
- Collected specimens and prepared lab samples for processing.
- Supported front office tasks and answered patient questions with care.
- Maintained clinical records according to HIPAA regulations.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Greeted patients upon arrival at the office and managed scheduling of appointments.
- Collected specimens for laboratory testing according to accepted standards.
- Administered injections under direct supervision of a physician or nurse practitioner.
- Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Verified insurance coverage and processed payments from patients.
- Performed patient assessments, including vital signs and medical history documentation.
- Prepared laboratory specimens for analysis and organized lab results.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Documented notes during patient visits.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Responded to patient callbacks and phone-in prescription refill requests.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Incorporated outside records into charts and EHR.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Assisted back office patient processes to reduce office wait times.
- Positioned patients properly during examination or treatment for comfort and safety.
Registered Medical Assistant/Patient Services Representative
Ballad Health Rural Health Clinic
03.2024 - 07.2026
- Greeted patients and visitors courteously, registered patients per Ballad Health processes, updated and scheduled appointments, maintained provider schedules, filed medical records, processed insurance claims, reconciled charge sheets, and performed referrals and precertifications to streamline patient flow.
- Escorted patients to examination rooms, recorded vital signs, and ensured patient comfort prior to appointments, enhancing overall patient experience at Ballad Health Rural Health Clinic.
- Entered patient data into medical records and assisted Physician and Nurse Practitioners with clinical tasks.
- Assisted providers with examinations, treatments, and minor procedures.
- Collected patient histories and updated electronic medical records.
Patient Access Specialist
Ensemble Health Partners
07.2022 - 03.2024
- Registered patients using Ensemble Health Partners intake and demographic guidelines.
- Verified insurance eligibility and coverage for patient access encounters.
- Collected patient information accurately for scheduling and admission workflows.
- Assigned MRNs, completed compliance checks, provided patient instructions, collected insurance information, processed physician orders, and used an overlay tool to deliver quality customer service. Operated the telephone switchboard to relay incoming, outgoing, and inter-office calls. Adhered to policies and delivered compassionate customer service during all interactions. Pre-registered patient accounts before visits by calling patients to collect demographic and insurance information.
Customer Service Representative
Lincare
02.2021 - 06.2022
- Connected with patients and health care providers to provide outcome-based solutions for our physician referral sources and existing patient population.
- Connected with patients and health care providers to deliver tailored solutions that addressed the needs of physician referral sources and existing patients.
- Submitted new orders and monitored their completion, from initiation to setup, working closely with the clinical, sales, and service departments.
- Submitted new orders and monitored their completion, from initiation to setup, working closely with the clinical, sales, and service departments.
- Collaborated with patients to troubleshoot issues, identify solutions, and coordinate corrective actions across departments.
- Recommended potential products or services to management by collecting patient information and analyzing customer needs
Technical Support Analyst
SAIC
07.2018 - 01.2021
- Supported SAIC users by troubleshooting hardware, software, and connectivity issues to ensure seamless operation.
- Resolved help desk tickets efficiently using service management systems and knowledge bases, enhancing user satisfaction.
- Enabled user access to accounts by promptly addressing password resets and handling permission requests.
- Assisted users with personal accounts in VITA program and state of VA employees by troubleshooting technical issues related to hardware, software, and networking.
Customer Service Representative
Sykes Enterprises
08.2017 - 07.2018
- Assisted customers with QuickBooks, researching and resolving inquiries to enhance user experience
- Troubleshot technical issues, including hardware, software, and networking, to restore service swiftly
- Solved unstructured problems using conceptual thinking skills to provide effective solutions
Patient Access Representative
Mountain States Health Alliance MedWorks Occupational Medicine
03.2015 - 09.2016
- Assisted patients with check-in and check-out, accepted co-pays, entered charges, and posted to patients' accounts. Recorded insurance details, modified patient information, managed charge entry, balanced batches, processed daily deposits, handled phone inquiries, and directed messages appropriately. Greeted patients, addressed billing questions, and collaborated to find solutions.
- Confirmed insurance coverage and eligibility for occupational medicine services to assist patients with their treatment plans.
- Registered patients at Mountain States Health Alliance for Occupational Medicine visits, ensuring all necessary information was collected accurately.
- Utilized Allscripts EHR/PM for scheduling appointments for patients and providers. Demonstrated several years of experience in telephone communication and clerical duties. Provided customer/patient service, processed SMS X-ray requests for First Assist and MedWorks, and utilized Systoc. Certified in completing drug screens and proficient in various MSHA computer programs.
- Scheduled employee health appointments and follow-up visits
Participant Service Representative
Serco, Inc.
02.2012 - 01.2014
- Handled participant calls for Serco service programs and explained account options.
- Verified participant information using Serco systems and updated contact records.
- Resolved routine service questions with clear, professional communication.
- Applied program knowledge and enhanced expertise through training to support various departments within the facility.
Teachers Assistant; Teachers' Aide, Substitute Teacher
Dickenson County Schools/ Ervinton Elem.
10.2009 - 09.2011
- Provided instructional support to students and parents in classroom, facilitating learning and engagement. Assisted teacher in designing and implementing educational programs and services, ensuring alignment with curriculum goals.
Front Office Clerk
JetBroadband
10.2005 - 09.2009
- Facilitated customer interactions at JetBroadband front desk to enhance service experience. and managed front desk inquiries.
- Answered inbound calls about internet service, billing, and account updates.
- Handled office clerical duties, including answering telephones, maintaining accurate bookkeeping, typing correspondence, and organizing filing systems.
- Entered customer records into office systems with accurate details.
Front Office Receptionist
Morgan-McClure Chevrolet
08.2001 - 10.2002
- Greeted customers at dealership front desk with professional courtesy.
- Answered incoming calls and routed inquiries to sales and service teams.
- Scheduled customer appointments for service department and showroom visits.
- Calculated daily deposits to ensure accurate financial tracking and scheduled appointments for customers and sales teams to optimize service delivery.
Patient Care Representative
Clinch Mountain Health Services
04.2001 - 08.2001
- Managed patient service duties, including answering phones, scheduling appointments, processing co-payments, and addressing patient inquiries.
- Welcomed patients at Clinch Mountain Health Services during check-in and registration.
- Scheduled clinic appointments and updated patient calendars.
- Verified insurance coverage and collected patient information.
Education
General High School Diploma -
Castlewood High School
Castlewood, VA 08.1993 - 05.1997
Skills
- Patient intake
- Patient scheduling
- Specimen collection
- Specimen collection
- EHR charting
- EMR / EHR
- Clinical support
- Records management
- Patient assessments
- Insurance verification
- Insurance authorizations
- Insurance claims
- Medical billing
- Lab documentation
- Patient flow management
- Front office operations
- Telehealth coordination
- Clinical communication
- Attention to detail
- Problem solving
- Team collaboration
- Customer service
- Compassionate
- Medical terminology
- Patient relations
- Healthcare compliance
- Inventory and supply management
- Medical supply inventory
- Specimen preparation
- Specimen labeling
- Equipment sterilization
- Laboratory maintenance
- EKG setup and monitoring
- CPR
- Phone triage
- Appointment reminders
- Medical procedures
- Clinical applications
- Medical procedures
- Healthcare compliance
- Clinical applications
Timeline
Registered Medical Assistant
New Life Medicine, LLC
07.2026 - Current
Registered Medical Assistant/Patient Services Representative
Ballad Health Rural Health Clinic
03.2024 - 07.2026
Patient Access Specialist
Ensemble Health Partners
07.2022 - 03.2024
Customer Service Representative
Lincare
02.2021 - 06.2022
Technical Support Analyst
SAIC
07.2018 - 01.2021
Customer Service Representative
Sykes Enterprises
08.2017 - 07.2018
Patient Access Representative
Mountain States Health Alliance MedWorks Occupational Medicine
03.2015 - 09.2016
Participant Service Representative
Serco, Inc.
02.2012 - 01.2014
Teachers Assistant; Teachers' Aide, Substitute Teacher
Dickenson County Schools/ Ervinton Elem.
10.2009 - 09.2011
Front Office Clerk
JetBroadband
10.2005 - 09.2009
Front Office Receptionist
Morgan-McClure Chevrolet
08.2001 - 10.2002
Patient Care Representative
Clinch Mountain Health Services
04.2001 - 08.2001
General High School Diploma -
Castlewood High School
08.1993 - 05.1997