Agile Staff Leader leveraging motivational approaches to enhance team engagement and satisfaction. Delivered effective training and organized planning strategies to meet customer service expectations. Experienced Behavior Interventionist supporting students in overcoming academic and social challenges through collaborative teamwork.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Assistant Manager
New Balance
2025.03 - Current
Supervised day-to-day operations to meet performance, quality and service expectations.
Conducted performance evaluations and provided constructive feedback to employees.
Set aggressive targets for employees to drive company success and strengthen motivation.
Generated repeat business through exceptional customer service.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Resolved customer concerns, collaborating with manager to improve customer satisfaction ratings.
Oversaw day-to-day operations to ensure alignment with performance, quality, and service standards.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Established targets for employees to enhance motivation and align with company goals.
Health and Wellness Specialist
New Balance
2024.08 - 2025.03
Enhanced product knowledge through continuous learning and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
Selected, recommended, and helped obtain or locate merchandise based on customer desires and needs.
Serviced multiple customers simultaneously and managed special projects.
Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Operated cash register to process payments and provided receipts to establish proof of transaction.
Cultivated strong relationships with members to promote health and wellness initiatives and increase awareness of available services.
Behavior Interventionist
Lee's Summit R-7 School District
2019.06 - 2024.05
Developed and implemented behavior management plans to improve student behavior.
Enhanced student behaviors through modeling, role-playing, and targeted strategies.
Improved behaviors through modeling, role-playing and other effective strategies.
Tracked and documented student progress and attendance to ensure accountability.
Mediated conflicts through structured sessions.
Facilitated conflict resolution through structured mediation sessions, promoting positive interactions.
Maintained records of ongoing assessments and documentation of updates.
Collaborated with other educators to develop instructional strategies.
Head Varsity Cheer Coach
Lee's Summit R-7 School District
2018.03 - 2024.03
Led planning, organization, and direction of cheer program to enhance team performance and cohesion.
Developed budget and outlined activities to secure administrative approval and align with program goals.
Planned and directed physical conditioning programs to enable athletes to achieve maximum performance.
Observed cheerleaders during events and practices to determine needs for individual or team improvement.
Coordinated travel arrangements and tracked expenses to ensure smooth operations for all team activities.
Coordinated travel arrangements, tracked expenses, and reported on all team activities.
Engaged in ongoing professional development through study and research. and research and attends relevant conferences and workshops to maintain and enhance professional competence.
District Behavior Coach
Lee's Summit R-7 School District
2018.08 - 2019.05
Coach assigned students to allow them to effectively participate in all activities within their educational environment.
Facilitated meetings to convey and gather essential information for effective function execution.
Assisted classroom teachers in implementing established curriculum and individualized student plans to enhance student learning.
Coached assigned students in classroom activities to enhance participation and engagement. to allow them to effectively participate in all activities within their educational environment.
Behavior Interventionist
Raytown School District
2015.08 - 2018.08
Developed intervention plans based on established guidelines and individual needs.
Enhanced student behaviors through modeling, role-playing, and targeted strategies.
Improved behaviors through modeling, role-playing and other effective strategies.
Recommended group therapy and rehabilitation protocols tailored to individual needs.
Coordinated regular meetings to share and analyze student performance data and success plans with colleagues and administration
Maintained records of ongoing assessments and documentation of updates.
Maintained thorough records of assessments and documented updates to track student progress.
Recommended treatment protocols such as group therapy or rehabilitation.
Mediated conflicts through structured sessions.
Head JV Cheer Coach
Lee's Summit R-7 School District
2014.08 - 2018.03
Tailored coaching techniques to align with individual athlete strengths and weaknesses, enhancing performance.
Inspired athletes to strengthen agility and effectiveness through targeted training habits and nutrition guidance.
Paid specific attention to each individual team member to deliver constructive criticism balanced with praise.
Analyzed cheerleaders during events and practices to identify opportunities for individual and team development.
Assisted the Head Varsity Coach in supervising and developing the program, including specific assigned aspects.
Education
Associate of Science - Communication Studies
Kansas State University
Manhattan, KS
Skills
Performance Management
Customer Engagement
Client Relations
Relationship Management
Organizational ability
Conflict resolution
Problem-solving skills
Time management
Community Outreach
Advocacy
Accomplishments
2018 - Raytown School District Support Staff Employee of the Year
2015 - MCCA Cheer Regional Competition, First Place
2016 - MCCA Cheer Regional Competition, First Place
2017 - MCCA Cheer Regional Competition, First Place
2017 - MCCA Cheer State Competition, First Place
2018 - MCCA Cheer Regional Competition, First Place
2018 - MCCA Cheer State Competition, Third Place
2019 - MCCA Cheer Regional Competition - Fourth Place
2019 - MCCA Cheer State Competition - Second Place
2019 - Blue KC Royals Coaches with Character Award Winner
2022 - MCCA Cheer Regional Competition, First Place