ASHLEY FOWLER
Gilbert,AZ
Summary
Dedicated professional with nearly two decades of experience in supporting student progression, including extensive tenure working with College of Education and more recently College of Social Sciences. Continued support for COE policy & procedure questions within Student Services while on Written Team, and looking to support our future teachers full time as a Program Specialist.
Overview
20
20
years of professional experience
Work History
Student Services-Written Team
UOPX
01.2022 - Current
- Managed 3 channels in Genesys simultaneously: Chat, email and SMS
- Consistently accurate advisement while maintaining supportive coaching and high number of activities per hour
- Mastered utilizing AI to refine email tone when delivering difficult news or responding to escalated students
- Continued to support both written team peers as well as new AC's in College of Education in Chat channels
- Worked with EPS colleagues on SMS campaigns and SAC appeals
Senior Academic Counselor
University of Phoenix
02.2007 - 01.2022
- Guided adult learners from class 1 through graduation
- Consistent leader with policy accuracy as well as student satisfaction surveys and Net Promoter Scores
- Field placement experience while working with the BSHS program with the Las Vegas campus cohorts for several years, coordinating with students and the campus for placements either with pre-approved sites, or sites the students wanted us to add.
- Supported military, tribal, direct bill, employees, online and campus students
- 10 years of College of Ed experience
- Trained and mentored new academic counselors
Education
Bachelor of Arts - English/Linguistics
Arizona State University
Tempe12-2006
Master of Arts - Adult Education And Training
University of Phoenix
Tempe, AZ11-2029
Skills
- Deep understanding of College of Education policies, processes & staff roles
- Analytical problem solver
- High level of attention to detail
- Efficient and relational
- Collaborative attitude
- Active listener
- Supportive teammate
Accomplishments
- Took initiative to cross-departmentally train Social Science team to know how to support Education students when phone hunt group was combined
- Included in many special projects over the years, including successfully petitioning to have MAED/TED-Elementary and Secondary separated in P&P
- Participated in process improvement for Student Accommodations Office referrals
- Improved verbiage on several template emails
Timeline
Student Services-Written Team
UOPX
01.2022 - Current
Senior Academic Counselor
University of Phoenix
02.2007 - 01.2022
Bachelor of Arts - English/Linguistics
Arizona State University
Master of Arts - Adult Education And Training
University of Phoenix