Paul Ward
Lakeland,USA
Summary
Assisted teams in managing technical projects involving over 40 engineers. Supported system administration tasks for both on-premise and cloud environments. Provided Microsoft-certified support to enhance operational efficiency.
Assisted in analyzing and interpreting data for Microsoft Exchange environments. Supported server administration and troubleshooting efforts. Utilized PowerShell for scripting tasks. Conducted research and provided information as a specialist. Managed recordkeeping and case management processes. Maintained confidential security clearance from 2015 to 2018.
Achieved recognition as Employee of the Month and Quarter multiple times for outstanding performance.
Assisted in editing digital media projects using Final Cut Pro and Adobe Creative Suite tools. Supported teams in creating visual content with Photoshop, Lightroom, and Illustrator. Aided in producing video content with Premiere, After Effects, and Flash.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Software Engineer
Publix Technology
Lakeland, FL
07.2022 - Current
- Led development of scalable software solutions, enhancing application performance and user experience.
- Mentored junior engineers, fostering skill development and knowledge sharing within the team.
- Architected microservices-based applications, improving system modularity and maintainability.
- Implemented automated testing procedures, increasing code quality and reducing deployment errors.
- Collaborated with cross-functional teams to define project scope and deliverables, ensuring alignment with business objectives.
- Streamlined software development processes by integrating Agile methodologies, boosting team productivity and delivery speed.
- Conducted code reviews to ensure adherence to best practices and coding standards across projects.
- Analyzed system performance metrics, identifying optimization opportunities that enhanced overall application efficiency.
- Developed scalable applications using agile methodologies for timely project delivery.
- Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
- Maintained comprehensive documentation of development work, facilitating knowledge sharing among team members.
- Enhanced software functionality by identifying and resolving complex technical issues.
- Streamlined development workflows to increase team efficiency and reduce time spent on repetitive tasks.
- Proactively identified areas for process improvement, implementing changes that led to significant time savings for the team.
- Regularly reviewed peers'' code contributions, offering constructive feedback to enhance overall product quality.
- Delivered exceptional client support by promptly addressing concerns and implementing requested changes or enhancements to software solutions.
- Mentored junior developers, fostering professional growth and enhancing team productivity.
- Collaborated with cross-functional teams to design innovative software solutions.
- Analyzed proposed technical solutions based on customer requirements.
- Collaborated with management, internal and development partners regarding software application design status and project progress.
Sr. System Administrator
Planet Technologies/Department of Energy
Germantown, MD
11.2019 - 07.2022
- - Direct daily operations, maintenance, and troubleshooting of 50+ operation critical Headquarter servers for the entire Department, including hardware, software, connectivity and peripherals.
- - Administer multiple Windows Server roles and features comprising of Windows Server Update Services, Web Server (IIS), and Active Directory services including users, group accounts and group policies objects.
- - Actively troubleshoot Tier 3 helpdesk operations and tickets while ensuring each case is properly documented, responded to, and resolved according to Department benchmarks.
- - Routinely conduct Security assessments and make recommendations for servers, appliances, disaster recovery, remote access, network and directory service security.
- - Managed all Exchange 2013 and Hybrid servers including deployments, hardware, software, configuration, troubleshooting, performance monitoring and complete the migration of all objects to Office 365.
- - Developed, troubleshot, and was lead technical Point of Contact responsible for the migration of all department user from Skype for Business to Teams Only.
- - Migrated all DOE user devices (40,000+) from BlackBerry UEM MDM to Microsoft Intune MDM and configured Organization wide standards for configuration.
- - Identified means to reduce organization wide cost expenses by conducting thorough audits on all current vendor services and products while providing in-depth analysis reports the Headquarters Directors in order to determine best FedRamp compliance options to remain under budget
Office 365 Premier Senior Support Specialist
Microsoft
Lake Mary, FL
06.2018 - 01.2019
· Perform Exchange Administration and Active Directory Management for Premiere Enterprise Clients.
·Troubleshoot multiple complex Exchange Online/On Premise/ Hybrid environments.
·Research organization’s technical problems while devising solutions and implementing plans for full resolution.
·Provide direct support to Premier Senior Technical Administrators. ·Support Office 365 Authentication and Identity Protocols. ·Perform and assist Administrators with Office 365 Migrations, remediation, data moves, and license assignments.
·Resolve complicated mailbox, mailbox database, and mail flow issues.
·Support and troubleshoot Microsoft Outlook 2010-2016 Client, Mobile and Outlook Web Access (OWA).
·Mobile Device Management (MDM) solutions, I-phone/Android and Windows Mobile Operating Systems.
·Plan, deploy and provide support for Office 365 Security features such as Spam, Advanced Threat Protection, Domain Keys Identified Mail, Data Loss Prevention, Whitelist/Blacklist, and Malware protection. ·Support Microsoft Skype for Business and SharePoint Administration.
·Provide in-depth guidance on Network Administration.
Office 365 Premier Senior Technical Lead
Microsoft
Lake Mary, FL
06.2018 - 01.2019
- Led troubleshooting efforts as Senior Escalation Engineer for complex critical situation and SEVA Microsoft tickets.
- Led exchange hybrid deployment migration initiatives, focusing on calendar and free/busy configurations for Outlook clients.
- Delivered technical insights and feedback, coaching employees on complex technological casework.
- Oversaw coordination and definition of daily activities for team of Microsoft Exchange engineers, ensuring compliance with premier support protocols.
- Oversaw monitoring of Microsoft engineers' backlog cases and recommended actions to enhance case quality and resolution timelines.
- Collaborated with senior management to formulate and execute strategic action plans for enhancing business performance.
Information Technology Specialist
General Services Administration
Lake Mary, FL
01.2015 - 06.2018
- Executed IT solutions to optimize operational efficiency across multiple departments.
- Delivered technical support and troubleshooting for hardware and software issues.
- Oversaw user access and security protocols to ensure compliance with federal regulations.
- Facilitated collaboration among cross-functional teams to integrate innovative technologies and systems.
- Developed and implemented data collection and retrieval methods for federal citizen information center operations.
- Oversaw cloud engineering and administration for USA.gov, enhancing federal government information accessibility.
- Administered maintenance and updates of federal government databases.
- Streamlined organization of government information through data analysis, interpretation, and classification.
- Leveraged key government resources and tools to identify optimal solutions for client needs.
- Assisted employees with on-the-job training and resolved complex inquiries to identify appropriate solutions. Provided technical support and addressed IT issues for team members. Utilized case management tools including Salesforce and Microsoft Office applications (Word, Excel, PowerPoint, Outlook, SharePoint) along with Google applications for general service administration.
Education
Bachelor of Arts - Digital Media And Film
University of Central Florida
Orlando, FL12-2013
Skills
Assisted in coding and debugging software applications using various programming languages Supported team members in implementing solutions to improve system functionality Contributed to documentation efforts for software development processes
Directed web application development projects from initial concept through successful deployment
Assisted teams in leveraging Amazon Web Services for cloud solutions Supported project execution by managing AWS resources Aided in troubleshooting and resolving technical issues related to AWS services
Spearheaded project leadership initiatives to guarantee successful execution and timely delivery
Assisted team members in developing software applications Supported testing and debugging processes to improve product quality Aided in documentation efforts to enhance clarity and usability
Designed and executed robust APIs to optimize system functionality
Assisted teams in completing project tasks within established timelines Supported project organization and implementation to fulfill deadlines Collaborated with team members to collect requirements and share progress updates
Assisted in delivering clear oral presentations and concise written reports Supported team members in articulating ideas effectively Aided in drafting documents to improve stakeholder comprehension
Assisted new hires in grasping company policies and procedures Provided support on job roles and expectations Aided onboarding efforts to facilitate employee integration
Assisted teams in adopting continuous integration and deployment practices to improve software delivery efficiency Supported project workflows by automating testing and deployment processes Collaborated with developers to resolve integration challenges and improve system stability
Developed and implemented innovative solutions utilizing analytical problem-solving techniques
Conducted thorough testing and debugging procedures to enhance software reliability
Established and enforced DevOps best practices to optimize collaboration between development and operations teams
Executed thorough technical analysis to pinpoint system enhancement opportunities
Executed system enhancements to drive operational efficiency improvements
Orchestrated comprehensive project planning to guarantee timely delivery and alignment with strategic objectives
Assisted teams in examining data to uncover trends and insights Supported project completion by collecting and organizing analytics Aided in reporting efforts by compiling relevant metrics
Spearheaded compilation and organization of comprehensive project documentation
Led research and development initiatives to foster innovation
Spearheaded scope development initiatives to establish clear project parameters and objectives
Directed application release maintenance initiatives to uphold system stability and performance standards
Devised and executed strategies to optimize overall performance metrics
Assisted in quality assurance processes to improve product reliability and performance Supported teams in identifying and resolving issues during testing phases Helped maintain documentation for quality standards and procedures
Implemented troubleshooting procedures to swiftly identify and resolve technical issues
Assisted teams in adopting virtualization technologies to improve system performance Supported troubleshooting activities to address virtualization challenges Aided in creating documentation for virtualization procedures for team use
Implemented performance optimization strategies to maximize system efficiency
Led mobile application development initiatives to optimize user experience
Assisted teams in organizing workflows and addressing inquiries promptly Supported project completion by improving communication methods Helped resolve issues to boost operational efficiency
Directed software development lifecycle to guarantee on-time project delivery
Streamlined operational support initiatives to optimize workflow efficiency
Directed project management initiatives to ensure timely delivery and compliance with quality standards
Assisted in resolving technical support issues Helped team members understand troubleshooting steps Worked with senior staff to solve complex customer problems
Assisted teams in developing software solutions for various projects Supported troubleshooting of hardware and software issues Helped maintain system performance and reliability
Assisted design and engineering teams in product development Supported testing phases to verify product functionality and quality Aided in creating documentation for product specifications and user manuals
Exhibited proficiency in developing and implementing machine learning algorithms and applications
Conducted comprehensive big data analysis to identify actionable insights
Spearheaded deployment of innovative solutions to optimize operational efficiency
Developed comprehensive technical documentation to improve user understanding and product usability
Led conflict resolution initiatives to enhance team collaboration
Oversaw pipeline maintenance operations to uphold system integrity and reliability
Assisted in developing user manuals and guides for software applications Supported teams in keeping documentation current for software updates Collaborated with developers to clarify technical specifications and requirements
Established and enforced cybersecurity protocols to protect organizational data and systems
Executed performance optimization techniques to elevate system efficiency
Spearheaded cross-platform development initiatives to improve software accessibility
Utilized deep learning expertise to spearhead innovative data analysis solutions
Implemented hardware and software installations to optimize system performance
Optimized operational processes by implementing best practices to drive efficiency
Directed system administration efforts to guarantee optimal performance and security of IT infrastructure
Directed technological integration initiatives to optimize operational efficiency
Implemented system updates to optimize operational efficiency
Implemented performance tuning strategies to optimize system efficiency
Assisted customers by addressing inquiries and resolving issues to boost satisfaction Provided prompt solutions to meet customer needs Worked with team members to enhance service delivery
Applied analytical skills to assess complex problems and devise effective solutions
Oversaw team operations to optimize collaboration and boost productivity
Conducted comprehensive end-to-end testing procedures to guarantee software quality and functionality
Executed infrastructure as code practices to enhance deployment efficiency
Implemented UI and UX principles to elevate user interface design
Assisted teams in adopting cloud computing solutions to improve operational processes Supported users in utilizing cloud platforms for better resource management Collaborated with team members to identify and resolve cloud-related challenges
Established continuous delivery practices to optimize software deployment processes
Directed dependency management processes to enhance project execution efficiency
Designed and implemented robust RESTful API architectures to improve system interoperability
Assisted in developing design concepts and prototypes Collaborated with team members to clarify project specifications Supported project timelines by participating in design and development tasks
Spearheaded customization of tools to optimize operational efficiency
Assessed and critiqued design concepts to guarantee alignment with project objectives
Established and enforced robust API security protocols to protect sensitive data
Certification
MCSE
Timeline
Senior Software Engineer
Publix Technology
07.2022 - Current
Sr. System Administrator
Planet Technologies/Department of Energy
11.2019 - 07.2022
Office 365 Premier Senior Support Specialist
Microsoft
06.2018 - 01.2019
Office 365 Premier Senior Technical Lead
Microsoft
06.2018 - 01.2019
Information Technology Specialist
General Services Administration
01.2015 - 06.2018
Bachelor of Arts - Digital Media And Film
University of Central Florida