People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Overview
5
5
years of professional experience
Work History
Shift Leader
Tropical Smoothie
Virginia Beach, VA
08.2022 - 01.2025
Prepare fruit such as strawberries, mangoes, pineapples, and bananas, etc.
Maintained positive working relationship with fellow staff and management.
Fostered a team-oriented environment to increase morale and productivity.
Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
Clean the store by sweeping, mopping, and wiping down appliances and counters.
Managed inventory levels and placed orders to ensure product availability and minimize waste.
Adhered to all health code regulations while preparing food items for customers.
Delegated tasks to employees and monitored activities and task completion.
Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Assisted general manager with operations game plan and company initiatives implementation.
Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
Youth Leader
Protestant Community Church
Virginia Beach, VA
01.2022 - 05.2024
Advocated for youth needs and interests within the organization and the broader community.
Established and maintained effective communication with parents and guardians, ensuring alignment on youth goals and activities.
Provided guidance and mentorship to youth in developing healthy relationships with peers and adults.
Counseled youth on personal issues related to family dynamics, peer pressure, substance abuse prevention and mental health awareness.
Mentored, instructed and supervised participating youths through collaborative efforts with like-minded, creative and inspirational team members.
Coordinated and led weekly youth group meetings, fostering a supportive and engaging environment.
Developed and implemented engaging activities for youth to build social, emotional, and physical skills.
Yard Worker
David Jones
Virginia Beach, VA
09.2022 - 09.2023
Provided customer service, addressing client concerns and ensuring satisfaction with completed projects.
Built pergolas, retaining walls, decks, and large, and small scale water features to enhance grounds.
Provided proper upkeep of planters, paved areas or other grounds features.
Adjusted amount of water consumption using irrigation methods to prevent waste.
Maintained or repaired tools or equipment for safety and longevity.
Maintained cleanliness and organization of work areas, tools, and equipment.
Utilized automatic sprayers to mix and spray fertilizers and herbicides onto grass and trees.
Followed planned landscaping designs to lay sod, seed grass or plant flowers and foliage.
Cut and trimmed lawns using power mowers and edgers.
Fire Wood Chopper
Dustin Walters
Virginia Beach, VA
06.2022 - 08.2022
Operated ATVs and heavy machinery, such as the automatic wood chopper.
Worked with cross-functional teams to achieve goals.
Unloaded cargo from the chopper upon arrival at its destination.
Operated chainsaw and brush cutter to cut trees and brush.
Followed safety protocols while operating a chopper, such as wearing protective gear and avoiding hazardous areas.
Responded promptly to any mechanical problems that arose during operation of a chopper.
Transported chopped materials from one site to another using a variety of vehicles including trucks, vans, trailers.
Conducted safety inspections of all choppers before each use.
Checked fuel levels and changed oil filters on choppers regularly.
Sandwich Artist
Subway
Virginia Beach, VA
10.2021 - 01.2022
Kept customer and food preparation areas clean and well-organized
Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods
Organized food preparation stations and regularly replenished supplies
Stored food properly to prevent spoilage, cross-contamination, and illnesses
Delivered superior customer service focused on quality and meeting customer needs
Completed opening, closing and shift change tasks by following company guidelines
Discussed menu options with customers and offered suggestions to meet individual needs and drive sales
Boosted customer satisfaction by quickly addressing and resolving complaints with food or service
Verified orders and bagged items for easy transport
Communicated with customer to provide menu offering details and assist with decision-making
Used POS system and cash register to receive payments by cash, check, credit card and voucher
Prepared sandwiches using assortment of meats, veggies, and other ingredients to meet customer specifications
Sanitized food storage and preparation areas to comply with food health and safety requirements
Operated cash register to accept cash or credit card payment and issue receipt for transaction
Pizza Maker
Marco's Pizza
Virginia Beach, VA
01.2020 - 08.2021
Crafted pizzas using proper amount of dough and quantities of toppings according to specifications
Organized food preparation stations and regularly replenished supplies
Kept stations stocked and ready for use to maximize productivity
Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff
Operated pizza oven and brick oven along with other kitchen equipment to prepare authentic Italian dishes
Communicated with customer to provide menu offering details and assist with decision-making
Stocked and managed inventory items using First-In First Out (FIFO) method to use products prior to expiration and reduce food waste
Stocked freezers and refrigerators to maintain adequate supply of ingredients and products
Education
High School Diploma -
Penn Foster High School
Virginia Beach
02.2023
Skills
Communication Skills
Active listening
Critical and strategic thinking
Strong verbal and written communication
Policy enforcement
Strategic thinking
OSHA regulations compliance
Quality control assurance
Role modeling
Goal setting and tracking
Inventory counts
Team collaboration and leadership
Safety processes and procedures
Customer service management
Verbal and written communication
Complaint resolution
Positive attitude
POS system operation
Operations management
Interpersonal relations
Shift leadership
Conflict resolution
Professional appearance
Flexible schedule
Decision-making capacity
Creative problem solving
Equipment troubleshooting
Motivational leadership
References
David Jones, 780 Glasgow Ct., Virginia Beach, VA, 23452, (757) 419-8036
Dustin Walters, (228) 224-1272
Corinne Carmody, (757) 515-8421
Dave Gill, 1724 Hungers Parish Ct., Virginia Beach, VA, 23455, (757) 395-7530
Karen Thomas, 3200 Gallahad Dr., Virginia Beach, VA, 23456, (757) 351-9470