Hi, I’m
ASHLEY FRANK
Office Manager
Golden Valley,AZ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
years of professional experience
Work History
Yaamava Resort And Casino
Slots Floor Supervisor
10.2020 - Current
Job overview
- Managed team of 100 employees to maintain smooth-running operations of gaming floor.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Yaamava Resort And Casino
Guest Safety Concierge
06.2020 - 10.2020
Job overview
- Adept at managing interactions with a wide array of personality types with professionalism and courtesy
- Resolved guest's concerns and attended to their needs in compliance with San Manuel standards
- Monitored and supported health and safety standards set by San Manuel Casino in response to the COVID-19 (Coronavirus) pandemic
- Supported casino cleanliness and sanitation through correct procedures and regular cleaning of high touch surfaces and gaming equipment
- Built strong relationships with team members through positive attitude, attentive support and communication
Superform USA
Administrative Assistant
08.2015 - 08.2017
Job overview
- A/P, A/R and Inventory Control
- Assisted in the development and implementation of new procedures and features to enhance the efficiency of the Finance and Quality departments
- Controlled all quality documents, included but, not limited to, procedures, work instructions, quality forms, specifications, drawings, Mylar's, raw material certifications and electronic files
- Coordination of production and quality planning for all new and existing customer orders through contract review
- Created and maintained electronic and manual filing systems for control of First Article reports, calibration certifications, supplier audits and raw material certifications.
Education
Moreno Valley CollegeMoreno Valley, CA
Associate of Science from Math and Science
12.2019
Skills
- Team leadership skills
- Social intelligence
- Communication
- Team Supervision
- Relationship development
- Conflict resolution
- Funds Oversight
- Staff Oversight and Leadership
- Interviewing and Counseling
Quantum Healing Hypnosis Practitioner
Practicing a specialized hypnosis technique to guide people through their past lives and to help them access the part of themselves that has all the answers and can aid in healing.
Timeline
Slots Floor Supervisor
Yaamava Resort And Casino
10.2020 - Current
Guest Safety Concierge
Yaamava Resort And Casino
06.2020 - 10.2020
Administrative Assistant
Superform USA
08.2015 - 08.2017
Moreno Valley College
Associate of Science from Math and Science