Ashley Franklin
Summary
To obtain a job where I can utilize my customer service skills. As well as management and serving others the best way I can. Motivated to learn new opportunities to grow and use my strengths. Forward-thinking with proven history of leadership, planning and problem solving. Systematic understanding of maintaining coverage for all operational needs. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
10
10
years of professional experience
Work History
General Manager Popeyes
Popeyes
Lawrenceville, Pennsylvania
10.2023 - Current
- Train new and less experienced crew members; Arrange to have shifts covered when employees call off; Balance the cash register at the end of the shift; Maintaining a fully- stocked inventory and order food supplies, as needed
- Upheld company standards and compliance requirements for operations.
- Coached employees on interactions with customers to drive exceptional service.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
- Organized orientation sessions for new employees to ensure smooth onboarding experience.
- Advised managers on best practices for interviewing techniques and selection criteria.
Apprentice UPS
UPS
Sandy Springs, GA
06.2023 - 08.2023
- Conducted research on companies announcing layoffs and reported data using Excel to gain perspective on the labor market; Sourced employee-generated content on LinkedIn and Instagram for @UPSjobs social media to attract candidates to apply to UPS; Transcribed recorded interviews from intern media day to create content on Instagram and Facebook; Conducted interviews to obtain social media content
- Worked closely with mentors to understand project objectives.
- Embraced ongoing education and learning opportunities to develop new skills.
- Assisted colleagues in accomplishing planned procedures or activities to increase productivity.
Security Guard Xpress Guards
Xpress Guards
Los Angeles, CA
12.2021 - 06.2022
- Verified appointment schedules with customers for covid testing; Directed an average of 200 individuals to their designated testing location; Monitored property entrances; Report any suspicious behaviors and activities
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Guarded restricted areas to prevent unauthorized entry.
Kitchen Prep Boston Market
Boston Market
Los Angeles, California
11.2021 - 06.2022
- Prepared cooking ingredients by washing and chopping vegetables and other meal items; Prepared and provides food in a fast-paced environment; Maintained kitchen and ensuring it is clean and sanitized; Restocking of ingredients; Ensured drink and food orders follow the proper health code standards
- Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Monitored freshness of food products to help reduce spoilage.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Made meals in accordance with company standards and requirements.
- Maintained clean and orderly appearance throughout kitchen and dining area.
Cashier Chick-Fil-A
Chick-Fil-A
Phoenix, AZ/Palm Dale, CA
08.2015 - 10.2021
- Overseen the dining room such as organizing tables and chairs, and escorted customers who needed assistance in dining room; Supplied fast paced service in drive thru and front counter serving 150 guest on a daily basis , providing hospitality to further Chick-fil-A values; Participated in being the mascot for kids and was able to help fund fundraisers
- Completed opening, closing and shift change tasks by following company guidelines.
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Served orders to customers at windows, counters and tables.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Operated cash register and received payment from customers in cash or credit form.
- Greeted customers to take food orders and provide information about menus.
Associate Teen Challenge
Teen Challenge
Casa Grande, AZ
10.2016 - 07.2017
- Performed cleaning duties, including vacuuming, sweeping, mopping, and taking out trash; Inspected for and repaired damages around house and performed minor fixes; Arranged meals for 50 women and children breakfast, lunch, and dinner; Dug up holes for water sprinklers in 120-degree weather for replace; Planned fundraisers to raise money for the company by washing cars and selling deserts
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Delegated daily tasks to team members to optimize group productivity.
Landscaper Clean and Green
Clean and Green
Los Angeles, CA
01.2015 - 04.2015
- Removed litter and biohazards to improve streets and alleys; Used tools such as rakes, wheel barrows, mowers, shovels and, weed whacker to clean large street area; Pruned and trimmed trees and bushes to improve visibility and shapes; Loaded and unloaded equipment from trailers and trucks
- Cut and trimmed lawns using power mowers and edgers.
- Performed preventative maintenance to keep equipment in excellent working condition.
- Pruned trees and bushes to improve visibility and shape.
- Pruned and trimmed trees and shrubs with shears and pruning saws.
- Cared for lawns by mulching, aerating, weeding or grubbing.
- Trimmed or edged around flower beds, walks, or walls.
- Pruned and trimmed trees and hedges with shears, pruners, or chain saws.
- Maintained or repaired tools or equipment for safety and longevity.
Education
High School Diploma -
Learning Works
Pasadena, CA06.2014
Skills
- Leadership
- Mentoring
- Communication
- Adaptable
- Teamwork
- People Skills
- MS Office proficient
- Conflict resolution
- Customer service
- Time management
- Empathy
- Landscape
- Recruiting and Interviewing
- Employee Scheduling
- Money Handling
- Staff Management
- Hiring and Training
- Project Management Abilities
- Team Motivation
Timeline
General Manager Popeyes
Popeyes
10.2023 - Current
Apprentice UPS
UPS
06.2023 - 08.2023
Security Guard Xpress Guards
Xpress Guards
12.2021 - 06.2022
Kitchen Prep Boston Market
Boston Market
11.2021 - 06.2022
Associate Teen Challenge
Teen Challenge
10.2016 - 07.2017
Cashier Chick-Fil-A
Chick-Fil-A
08.2015 - 10.2021
Landscaper Clean and Green
Clean and Green
01.2015 - 04.2015
High School Diploma -
Learning Works