Shawn Lorei
Twentynine Palms,CA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Popeyes General Manager
Poggi Foods
29 Palms , CA
08.2024 - Current
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Tracked monthly sales to generate reports for business development planning.
- Implemented successful business strategies to increase revenue and target new markets.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Food & Beverage Manager
MCCS
29 Palms , CA
02.2020 - 05.2023
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained new employees to perform duties.
- Wrote and communicated clearly, understood internal documents and reports and interacted professionally with guests and employees.
- Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
Education
GED -
TPHS
CA10-2008
Skills
- Financial analysis
- Sales reporting
- Inventory control
- Customer service
- Regulatory compliance
- Budget management
- Followed strict policies and procedures
- Labor control & weekly COGS
- Employee training
- Team management
- Team training and development
Certification
- ServSafe Certified
Timeline
Popeyes General Manager
Poggi Foods
08.2024 - Current
Food & Beverage Manager
MCCS
02.2020 - 05.2023
GED -
TPHS
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