Summary
Overview
Work History
Education
Skills
Timeline

ashley frenette

Mill Spring,NC

Summary

Dynamic Store Manager with a proven track record at Dollar General, excelling in customer service and team leadership. Enhanced customer satisfaction through effective training and innovative merchandising strategies, driving sales growth. Skilled in inventory management and problem-solving, fostering a collaborative environment that promotes employee development and operational efficiency.

Overview

13
13
years of professional experience

Work History

Store Manager

Dollar General
12.2011 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Education

Diploma -

Barnstable High School , Hyannis, MA
06.2002

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory management
  • Cash management
  • Store merchandising
  • Retail inventory management
  • Shift scheduling
  • Employee training
  • Recruitment and hiring
  • POS systems
  • Recruiting and hiring
  • Team motivation
  • Goals and performance
  • Supply ordering
  • Policies and procedures
  • Store displays
  • Staff management
  • Staff supervision
  • Employee scheduling
  • Sales expertise
  • Accurate cash handling
  • Sales strategies
  • Payroll management
  • Bank deposit procedures
  • Bank and safe deposits

Timeline

Store Manager - Dollar General
12.2011 - Current
Barnstable High School - Diploma,

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ashley frenette