Ashley Frye
Lebanon,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Advance Claims Specialist
Pharmscript Pharmacy
02.2020 - Current
- Followed up with customers on unresolved issues.
- Conducted full claim investigations and reported updates and legal actions.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Escalated files with significant indemnity exposure to supervisor for further investigation.
Housekeeping Supervisor
HHS Environmental Services
02.2020 - 11.2021
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
BSR-Branch Service Representative
World Finance
11.2017 - 01.2020
- Answer multi-line phone system
- Enter customer information for new loans and increases
- Processed customers' deposits, transfers and cash withdrawals.
- Coached staff to improve efficiency and revenue with more effective procedures and approaches.
Insurance Coordinator
Smile Solutions of Lebanon
04.2017 - 11.2017
- Present treatment plans to patients
- Call and verify insurance for every patient on the schedule
- Making appointments, answering a multi-line phone and painting and filing record cards.
Receptionist/RDA
Unland Dental
05.2016 - 04.2017
- Discussing oral health with patients
- Keeping dental equipment clean, safe and well maintained
- Assisting dental staff when necessary.
Sterilizing Technician
RDA, Pediatric Dentistry of Lebanon
02.2016 - 05.2016
- Prepare materials for dentist to use in procedures
- Demonstrate knowledge of dental and medical terminology
- Ensure that all patients leave with all relevant information, materials and supplies.
Service Desk/Cashier
Home Depot
12.2014 - 02.2016
- Pack customer purchases in bags or cartons
- Itemize and total customer merchandise selections at checkout counter, using cash register and accept cash or charge card for purchases
- Locate customers orders or products they would like to purchase.
Cashier/Server
Steak and Shake
02.2014 - 11.2014
- Serve customers in a dining establishment
- Relay food orders to cooks
- Accept payment from customers and make change as necessary.
Education
Lebanon High School
2013
Skills
- Fast Pace
- Excellent Customer Service
- Very Punctual
- Professional demeanor
- Microsoft Word, Power Point and Excel
- Active Listening
- Information Updates
Timeline
Advance Claims Specialist
Pharmscript Pharmacy
02.2020 - Current
Housekeeping Supervisor
HHS Environmental Services
02.2020 - 11.2021
BSR-Branch Service Representative
World Finance
11.2017 - 01.2020
Insurance Coordinator
Smile Solutions of Lebanon
04.2017 - 11.2017
Receptionist/RDA
Unland Dental
05.2016 - 04.2017
Sterilizing Technician
RDA, Pediatric Dentistry of Lebanon
02.2016 - 05.2016
Service Desk/Cashier
Home Depot
12.2014 - 02.2016
Cashier/Server
Steak and Shake
02.2014 - 11.2014
Lebanon High School