Brittany S. Holmes
Richmond,Virginia
Summary
Seeking to find a challenging position within this company that offers me the opportunity to use my experience to best serve the needs of the company and improve its bottom line profitability. Knowledgeable associate with many years of experience. Capable of working as a team and or without. Very good communication and interpersonal skills. Talent for identifying customer/business needs and presenting appropriate company product and service offerings. Track record of assisting customers and improving customer satisfaction. Expertise in resolving escalated customer service issues. Proficient Database Programs, Microsoft Office Systems including Word, Excel, PowerPoint, and Outlook.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Consumer Lines and Loan Specialist
Capital One Bank
Glen Allen, Virginia
06.2020 - 09.2023
- - Managing Loan accounts
- - Responsible for performing loan servicing functions to ensure the integrity and accuracy
- - Navigate multiple company systems to provide accurate rates and payment calculations
- - Referral submission
- - Preparation of payoffs statement original documentation and maintenance
Wire Specialist
Capital One Bank
Glen Allen, Virginia
06.2020 - 09.2023
- - Process outgoing wires domestic and international in a timely manner in compliance with bank policy and procedures.
- - Initiate, verify and release Federal wire payments to and from the federal reserve system
- - Perform a wide range of support functions to assist in all departmental processes
- - Assisting customers with EASE platform / digital driven access to complete online
SR Advocate Coordinator
Capital One Bank
03.2018 - 09.2023
- - General customer service inquiries
- - Research and resolve customer complaints
- - Identifies and provides feedback on trends
- - Flags potential regulatory compliance violations or potential risk events
- - Payment Investigations
- - Assisting customers with opening new accounts and terms
Member Debt Solutions Agent
USAA Bill Gosling
Richmond, Virginia
06.2016 - 12.2018
- - Member Debt Solutions
- - Customer Service to only Military Families
- - Negotiations with USAA Products
SR Coordinator Retail Banker
Capital One Bank
Richmond, Virginia
08.2016 - 03.2018
- - Having a passion for delivering WOW customer experiences that leave lasting impressions and build loyalty, successful candidates
- - Superior ability to communicate (written and verbal) and engage with all levels internally and externally
- - Demonstrated ability to present information in a compelling manner that reflects positively on the organization
- - Act as a subject matter expert to effectively partner with customers and departments across Capital One to achieve desired outcomes by clarifying needs and providing appropriate solutions
- - Develop subject matter expertise on the lifestyles and needs of Elite customers
- - Identify and provide feedback internally regarding trends and opportunities
Education
Business Management -
Strayer University
Richmond, Virginia01.2018
Masters - Nursing
Stratford University
Richmond, Virginia01.2016
Diploma - Advance High School
King and Queen Central High School
King and Queen, Virginia01.2012
Skills
- Great Communication Skills
- Management Skills
- Develop Innovative Solutions
- Great Customer Service Skills
- Great Computer Skills
- Assistant Coach/Trainer
- Money Wiring
- Project Planning
- Troubleshooting
- Presentation Skills
- Very Detailed
- Volunteering
- Maintain Metric Reports
- Fast Pace
- Easy Learner
- Leadership Role
- Bill/Vendor Payments
- Digital Money Transfers
- Employee of the Month
- Maintain office sales/expenditure reports
- Organizational Skills
- Boost Organizational Efficiency
- Meet all Competencies
- Send/Receive Money Transfers
- Excellent Work Ethic
- Quality Control
- Summarize time value of money, investments, and capitalization
Accomplishments
- Customer Satisfactory
- Programs for Military Families in need of assistance
- Completing Task and Project when due and (OR) Before
- Interact with customers
- Notified Customers about my workplace
- Enhanced Corporate Image or Building
- Company’s reputation in its industry
- Implemented Processes that save time or increase work productivity
- Detail Oriented
- Quick Learner
- Creative
- Analytical
- Efficient
- Accurate
- Ask Questions
- Great Listener
- Self-Motivated
- Organize
- Improved Office Efficiency and Customer Service Recognition
Affiliations
- American Compensation Association (ACA), Member
- American Society for Training and Development (ASTD), Member
Certification
- Support BLS AED
- CPR TSA HOSA
- OSHA Leadership
- Fraternity
Timeline
Consumer Lines and Loan Specialist
Capital One Bank
06.2020 - 09.2023
Wire Specialist
Capital One Bank
06.2020 - 09.2023
SR Advocate Coordinator
Capital One Bank
03.2018 - 09.2023
SR Coordinator Retail Banker
Capital One Bank
08.2016 - 03.2018
Member Debt Solutions Agent
USAA Bill Gosling
06.2016 - 12.2018
Masters - Nursing
Stratford University
Diploma - Advance High School
King and Queen Central High School
Business Management -
Strayer University
COMPUTER/TECHNICAL SKILLS
Information & Payroll System, Word Processing, Graphics, Spreadsheets, Programming Scripting and Coding Proficient Database Programs, Microsoft Office Systems including Word, Excel, PowerPoint, and Outlook
Community Service
Greater City YMCA, Volunteer, Board of Directors