Angelita Lasalle
Chicago,IL
Summary
I am a highly self motivated individual. I strive to complete and exceed my goals. I am also very dedicated and I put forth my best effort in everything I do. I am bilingual, and i love helping out in anyway possible. I am a Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results, Persistent and highly motivated Telemarketer with a flair for sales and marketing. Looking to secure a position in a thriving and fast-paced environment where excellent customer service skills will be utilized and appreciated, A Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
14
14
years of professional experience
Work History
Consumer Loan Specialist
OneMain Financial
06.2022 - 07.2023
- Consulted with customers using positive communication and active listening skills, offering sound feedback and answering critical questions with effective solutions.
- Completed loan contracts by explaining provisions to applicant, obtaining signatures and notarizations and collecting fees.
- Compiled documentation necessary to successfully fund over 65 loans per month.
- Educated customers on terms and conditions of loans to provide clear understanding.
- Evaluated loan applications to confirm financial status and credit worthiness.
- Achieved sales goals consistently by tenaciously pursuing new connections and loan opportunities.
- Managed communications as central point of contact for entire lending process.
- Generated numerous valuable leads through outbound phone calls to local consumers and businesses.
- Handled paperwork and moved between customers and lending institutions to smoothly resolve any concerns.
- Negotiated payment arrangements with customers and credit institutions to assist in repairing credit history.
- Maintained open communication with old clients to cement relationships, drive referrals and obtain repeat business.
- Educated customers about title/personal loan options, benefits and restrictions.
- Reviewed customer applications closely to identify any opportunities for further development and revenue.
- Completed daily sales calls to achieve company targets/goals
- Met with 20 applicants per week to obtain information and answer questions about loan process.
- Compiled documentation necessary to successfully fund over 65 loans per month.
Store Manager
CHECKNGO
11.2018 - 10.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Completed outbound/inbound sales calls on a daily basis
- Completed collection calls on a daily basis
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Developed and implemented successful staff incentive programs to motivate employees.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Cashier/Shift Supervisor
Pls Check Cashers
12.2017 - 09.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Conducted routine inspections to check quality and compliance with established specifications.
- Prepared, calibrated, and monitored production levels to achieve targets.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Analyzed sales figures and identified areas for improvement.
- Developed and implemented new processes and procedures to streamline operations.
- Conducted performance reviews and provided staff with feedback and guidance.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Applied security, safety and loss prevention strategies during shifts.
- Completed daily courtesy calls to customers acknowledging their birthdays /appreciation calls
Cashier/Manager
Bacci Pizza
06.2009 - 12.2017
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Assisted customers in need to promote pleasant dining experiences and encourage return business.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Created employee schedules to align coverage with forecasted demands.
- Designed weekly sales promotions to attract new and repeat customers and increase sales.
- Prepared weekly payroll and verified accuracy with cashiers to remain compliant with labor laws.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established objectives to offer team members clear roadmap to help company achieve overall goals and deliveries
Education
High School Diploma -
Roberto Clemente High School
Chicago, IL06.2008
Skills
- Great customer service skills
- Great communication skills
- Managing experience
- Collection experience
- Bilingual
- Sales Expertise
- Call Volume Analysis/inbound/outbound/sales
- Customer Relationship Management
- Client Relations
- Solution Planning
- Recruiting
- Retail Management
Additional Information
I enjoy helping and working with people, im super energetic and always positive i love turning a frown upside down. If i can help make a difference or change for the better in this world than i will. I will always be the loud outspoken happy woman to help out or improve the energy in the room.I believe no matter what happens you always got to be grateful for life be blessed for the life we have its a gift everyday we wake up. Every day is a second chance and new opportunity to achieve success. I beleive i will be a great addition to any team cause i am that person who see's the world differently i see the positive an greatness in all situations no matter what if there is a will there is a way. UNLESS someone like you who CARE'S a whole awful lot NOTHING is gunna get BETTER it's NOT.
Languages
Spanish
Native or Bilingual
Timeline
Consumer Loan Specialist
OneMain Financial
06.2022 - 07.2023
Store Manager
CHECKNGO
11.2018 - 10.2021
Cashier/Shift Supervisor
Pls Check Cashers
12.2017 - 09.2018
Cashier/Manager
Bacci Pizza
06.2009 - 12.2017
High School Diploma -
Roberto Clemente High School