Ashley Fuller
Cedartown,GA
Summary
MSx Cloud Specialist with a proven track record at TPx Communications, enhancing cloud infrastructure efficiency through advanced automation. Skilled in M365 Administration and troubleshooting, I excel in cross-functional collaboration and customer satisfaction, delivering tailored solutions that meet unique business needs while ensuring timely incident resolution.
Overview
7
7
years of professional experience
Work History
Cloud Specialist
TPx Communications
Remote
07.2024 - Current
- Collaborated with cross-functional teams to streamline communication processes and enhance service delivery.
- Assisted in project management by coordinating timelines and resources across multiple initiatives.
- Maintained accurate documentation of processes and procedures to facilitate knowledge sharing among team members.
- Enhanced cloud infrastructure efficiency by implementing advanced automation techniques and tools.
- Collaborated closely with cross-functional teams during major incident response efforts, ensuring timely resolution of critical issues affecting business operations.
- Managed disaster recovery plans and procedures, enabling rapid system restoration during unexpected outages or failures.
- Enhanced customer satisfaction by delivering tailored cloud solutions that met unique business needs.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
Service Desk Technician
Harbin Clinic
Rome, GA
07.2023 - 07.2024
- Provided technical support for hardware and software issues, ensuring timely resolution for end-users.
- Assisted in troubleshooting network connectivity problems, enhancing overall system performance.
- Delivered training sessions on new software applications, improving user proficiency and satisfaction.
- Documented support processes and solutions to streamline future troubleshooting efforts.
- Collaborated with IT team to implement system upgrades, minimizing downtime and disruptions.
- Monitored ticketing system for escalated issues, prioritizing urgent requests to maintain service levels.
- Maintained inventory control of IT assets, tracking equipment usage and performing regular audits for accuracy purposes.
- Participated in cross-functional teams to support IT projects, contributing technical expertise as needed.
- Installed and configured operating systems and applications.
Claims Representative
Harbin Clinic
Rome, GA
10.2022 - 07.2023
- Processed claims efficiently, ensuring accuracy in documentation and adherence to company policies.
- Communicated with clients to resolve inquiries and provide updates on claim status.
- Evaluated claims for completeness, identifying discrepancies and initiating corrective actions as needed.
- Minimized financial losses by identifying fraudulent claims through thorough analysis and investigation.
- Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
- Coordinated with healthcare providers to verify treatment plans and expenses.
Customer Service Representative
Harbin Clinic
Rome, GA
09.2019 - 10.2022
- Monitored delinquent accounts and initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships.
- Updated customer records with accurate billing information, preventing future disputes and delays in payment processing.
- Developed personalized payment plans for customers experiencing financial difficulties, resulting in increased customer retention.
- Enhanced customer satisfaction by promptly addressing billing inquiries and resolving disputes.
- Trained new personnel regarding company operations, policies and services.
Education
No Degree - Network Specialist
Georgia Northwestern Technical College
Rome, GA04.2026
Skills
- M365 Administration: Azure/Entra, Exchange, Defender, Admin Portal, Partner Portal
- IMAP/Exchange Online/Gsuite to M365 Mail Migrations using BitTitan or Microsoft tools
- Datto RMM/ Portal: Managing and configuring Workstations, Servers, and Backup devices
- Troubleshoot issues with hardware and software via RDP/SCCM
Timeline
Cloud Specialist
TPx Communications
07.2024 - Current
Service Desk Technician
Harbin Clinic
07.2023 - 07.2024
Claims Representative
Harbin Clinic
10.2022 - 07.2023
Customer Service Representative
Harbin Clinic
09.2019 - 10.2022
No Degree - Network Specialist
Georgia Northwestern Technical College