Summary
Overview
Work History
Education
Skills
Skills
Personal Information
Awards
Technical Certifications
Volunteer Outreach
Timeline
Generic

Daniel Toole

Wildomar,USA

Summary

Applied Physics graduate advancing a career in information technology.

Overview

8
8
years of professional experience

Work History

Desktop Support specialist

ICU Medical
San Clemente, USA
04.2023 - Current
  • Tier 2 & 3 support for a world-wide medical device company. As a tier 2 primary technician I am part of the team that only works escalated tickets for break/fix and deployment of hardware and software.
  • In a tier 3 capacity I have created and piloted a new deployment method for Mac’s that takes advantage of our ABM and MS Intune tenants.
  • I also work in a functionally tier 3 capacity developing SOP’s for complex troubleshooting and software deployments for other techs to reference.
  • I am part of a small team chosen to administer all MDM devices, including deploying app packages and compliance configurations.
  • I am still working with most of the account management mentioned in previous experience including both cloud admin portals and on-prem administration tools.
  • I work frequently with vendors to deploy specialty computers for scientific testing and metalshop CNC machines; adding them to the domain and installing our required suite of endpoint protections.
  • I work closely with the desktop engineer team to deploy software, and task sequences through SCCM.
  • I have also performed hundreds of computer refreshes with the company to reach our goal of a 3 year hardware cycle.

Desktop Support Specialist

Infracore MSP
San Diego, USA
12.2020 - 04.2023
  • For Infracore I provided a mixture of tier 1 & 2 support across four different client companies.
  • I gained experience in most industry standard IT management systems and supported a great many line of business applications across each environment.
  • The different client sites had varying levels of on-prem, cloud, and hybrid environments.
  • For every environment I was tasked with account provisioning, security group management, hardware/software deployments, hardware/software troubleshooting.
  • I would also be in charge of mailbox provisioning and management.
  • When needed I would be tasked with deploying printer/lab hardware, configuring DHCP reservations, deploying drivers to the print server, and configure switch VLans.
  • In every environment I also developed new SOP’s and business workflows.
  • On three different occasions I participated in physical(server hardware) and virtual(data) migrations.
  • In most environments I would manage DWMQ’s including backups to cloud and to physical media, tenant security and server downtime alerts providing remedial action when needed.
  • The systems I used across all of the clients include: Microsoft 365 admin portal, exchange admin portal, Entra(formerly Azure), Various RSAT components, Print server, DHCP server, ABM, etc.

Desktop Support Technician

Axos Bank
La Jolla, USA
06.2020 - 12.2020
  • Tier 1 support.
  • Extensive use of M365 administrator portals, Entra (previously Azure) and on site management AD/RSAT.
  • SCCM package deployment, PXE boot SCCM Task sequence imaging.

IT Technician

CSUSM
San Marcos, USA
01.2018 - 01.2019
  • Workflow Engineer\IT helpdesk 2018 - 2019
  • IT Helpdesk 2017 - 2018

Education

Bachelor of Science - Applied Physics

California State University
San Marcos, CA
01.2019

Skills

  • SCCM package deployment/imaging
  • Networking
  • Apple Business Manager
  • Vendor Liaison
  • MS Print server/ Printer config
  • Hardware troubleshooting
  • Software deployment
  • SCCM management
  • MDM administration
  • Cloud administration
  • IT service management
  • Printer support
  • Server hardware maintenance
  • Windows server administration
  • Email configuration
  • Advanced troubleshooting
  • Mac OS support
  • DHCP management
  • Group policy management
  • Server administration
  • End-user account management
  • Desktop workstation repair
  • Ticket systems
  • Service now
  • Samanage
  • ConnectWise
  • Fresh Service
  • SSO
  • Okta
  • Microsoft SSO
  • VPN
  • Cisco Anyconnect
  • Forticlient
  • Global Protect
  • Device Deployment/Management
  • PXE
  • Dell PE
  • Intune/Autopilot
  • Intune MDM
  • M365 Admin Portal
  • Licensing
  • Group management
  • Roles
  • MFA
  • Microsoft Entra (formerly Azure)
  • AD
  • VM’s
  • Defender
  • Exchange Admin Portal
  • Shared/Individual mailbox
  • Mailbox conversion
  • Mail forwarding
  • Mail Delegation
  • DL’s
  • Active Directory
  • Users
  • Computers
  • Security Groups
  • OU’s
  • EMS’s
  • Sentinel One
  • Rapid 7
  • ESET protect
  • Zscalar
  • Defender 365
  • Zabbix
  • Veeam

Skills

Service now, Samanage, ConnectWise, Fresh Service, Okta, Microsoft SSO, Cisco Anyconnect, Forticlient, Global Protect, PXE, Dell PE, Intune/Autopilot, Intune MDM, Licensing, Group management, Roles, MFA, AD, VM’s, Defender, Shared/Individual mailbox, Mailbox conversion, Mail forwarding, Mail Delegation, DL’s, Users, Computers, Security Groups, OU’s, Sentinel One, Rapid 7, ESET protect, Zscalar, Forticlient, Zabbix, Veeam

Personal Information

Title: IT Professional

Awards

  • Active leader in the High School band program. Received excellence in service award.
  • Cadet Officer in Marine Corps JROTC. Awarded the 'Military Excellence' award.

Technical Certifications

  • MS-900 M365 Fundamentals, 2022
  • AZ-900 Azure Fundamentals, 2020

Volunteer Outreach

Church Volunteer, Youth and young adult ministries. Assisting in youth formation and religious education.

Timeline

Desktop Support specialist

ICU Medical
04.2023 - Current

Desktop Support Specialist

Infracore MSP
12.2020 - 04.2023

Desktop Support Technician

Axos Bank
06.2020 - 12.2020

IT Technician

CSUSM
01.2018 - 01.2019

Bachelor of Science - Applied Physics

California State University

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Daniel Toole