Summary
Overview
Work History
Education
Skills
References
Timeline
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Niraj Bhattarai

Torrance,USA

Summary

Motivated and results-driven IT Support Specialist with over 3 years of hands-on experience in delivering comprehensive support for hardware, software, and network systems. Skilled in troubleshooting, deploying, and maintaining IT infrastructure with a focus on user satisfaction and operational efficiency. Known for strong communication skills, cross-functional collaboration, and a dedication to continuous improvement.

Overview

3
3
years of professional experience

Work History

Desktop Support Specialist

MB Transportation Inc
Cerritos, USA
07.2023 - Current
  • Imaged PCs using USB Drive.
  • Installed licensed software including Ghost Solution Suite, ArcGIS Pro, Microsoft Project, and BlueBeam.
  • Maintained data security during device decommissioning.
  • Installed and connected network printers.
  • Managed user accounts via Active Directory.
  • Collaborated with IT teams to resolve advanced technical issues.

IT Support Technician (Contract)

Pyramid Tech
Commerce, USA
05.2023 - 04.2024
  • Imaged and deployed PCs and Surface laptops.
  • Installed applications through Symantec Ghost Console.
  • Provided Tier-1 support across Windows and macOS environments.
  • Managed software installation, printer setup, and account support.
  • Logged incidents and tracked resolutions in Cherwell.
  • Assisted with user onboarding and IT training.

IT Support Coordinator

Thapa Logistics
Artesia, USA
04.2022 - 04.2023
  • Delivered IT support for a 20-person office.
  • Assisted with testing systems and updating documentation.
  • Maintained commercial printers and replaced mobile devices.
  • Tracked inventory and managed asset lifecycle.
  • Created internal guides to improve troubleshooting efficiency.
  • Acted as liaison between technical teams and users.

Education

Bachelor of Science - Electronics Engineering Technology (in Progress)

DeVry University
Long Beach, CA
05.2025

High School Diploma -

Mahamanjushree
Kathmandu, Nepal

Skills

  • Windows OS (7/10/11)
  • MacOS
  • Hardware Troubleshooting & Imaging
  • Microsoft Office 365
  • Google Workspace
  • Endpoint Security Tools
  • SCCM
  • Symantec Ghost
  • USMT
  • Networking & Remote Support Tools
  • Active Directory Administration
  • ServiceNow
  • Cherwell Ticketing System
  • Project & Asset Management

References

Available upon request.

Timeline

Desktop Support Specialist

MB Transportation Inc
07.2023 - Current

IT Support Technician (Contract)

Pyramid Tech
05.2023 - 04.2024

IT Support Coordinator

Thapa Logistics
04.2022 - 04.2023

Bachelor of Science - Electronics Engineering Technology (in Progress)

DeVry University

High School Diploma -

Mahamanjushree

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